Unforgettable Customer Experience for your Food Delivey Startup

First delivery is always a memorable experience for food dvelivery startup. You already running a food delivery startup I am sure you too remember it. However, for customers a startup is not the first. Probably he/she has already tried different websites before coming to yours. The only thing which will make him/her come back to your website agian is the experience that your provide. If you plan to launch a food delivery startup you always wanted your first customer to be very delighted by your service.

Here are the few tips and techniques you can use to give youe first customer a memorable experience:

Personal delivery by the founders/Team

Delivery by promoters and letting know the customer that he is the first customer of the business after delivery can make the customer feel special.

Good food, Timely Delivery

Good and tasty food on time is what customer wants. Take a feedback from customer & work on them to improve. You can also add sample packets of other food products so that customers can order next time if they want.

Personalized Food

After the customer place the order call them to confirm their taste preference. For example, whether he/she wants it to be spicy/sugar-free. It will be an icing on the cake if you can personalize the food and if chef could write a personal note as well.

A personal thanking note

A nicely written personalized note from founder thanking customer can delight their heart. You can also give them free food for the next two orders/ Mouthfresherner/ Chocolates /Sweets. It would signify that you want to share the happiness of starting your new business along with them. Also, it can be extended to all customers ordering from you on the first day, rather than just 1 customer.

Surprise- who doesn’t like it

During payment give them a discount as a surprise it would make the customer remember the online food portal forever.

Take a pic- Save it forever!

You could take a picture of the customer accepting the food delivery and frame it using a beautiful frame with your company logo and gift it to them with coupons/ discounts for further usage or if you want to do more you can make an entire video journey of how much love and care has gone into the process and have a full meal delivered with a full staff team and everything to pamper the client. Document it all, just to show that this is what your company does. It delivers customers great food at the comfort of dining at their home

If you know any other hack to delight the first customer please let us know in the comments.

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About Shubham Kumar

Founder @StartupTalky. IIT KGP grad. Learner. Dedicated to the service of the startup Ecosystem. Love meeting people. Let's connect - [email protected]
  • Bangalore