Uber Discontinues Delhi NCR Shuttle, Bets on Corporate Employee Mobility

The shuttle service in Delhi NCR has been terminated by the ride-hailing company Uber. This action is in continuation of the previous year's shutdowns in places such as Hyderabad and Mumbai. Low ridership and expensive running costs are the factors behind Uber's decision.

The company wanted to let passengers know that Uber Shuttle services in their city will be ended after 27 March, according to an email that Uber sent to commuters. Shuttle service will be discontinued effective from this date forward. Commuters commuting to work between New Delhi, Gurugram, and Noida primarily utilised Uber Shuttle, which enabled customers to pre-book bus services on set routes.

Uber Ends Shuttle Era in India

According to Uber, its shuttle service was only operational in Delhi NCR. Nevertheless, the service's termination occurred at a time when the corporation was aiming to further leverage office commute as a development lever in India. According to an Uber spokesman who spoke with a media outlet, the company was able to better service its commuter base and gain vital insights on high-capacity mobility thanks to Shuttle. With a new strategic emphasis on Employee Transportation Services (ETS), the business is putting those lessons learned to use in pursuit of greater potential.

ETS is a rapidly expanding market for business commutes, characterised by stable demand and high usage rates. The rising demand in the ETS market was the impetus for Uber's entry into the market earlier this year. More recently, the country has experienced a rise in the number of corporate employees employed by global capability centres, banks, and IT companies.

As a result, analysts predict that the business mobility services market will be worth $13 billion by 2030. According to the business, ETS will offer a variety of transport options to meet the needs of the companies that use their service.

Uber’s Current Performance in India

The surge in demand for transport services in India has led to an explosion of new players in the mobility market, which has intensified competition. Almost INR 3,000 Cr was recently invested in Uber India by the parent firm in the midst of this. Uber India's net loss increased by nearly fifteen times to INR 1,511 crore in FY25 from INR 89 crore the previous fiscal.

The company's total income for the year, which includes commissions on rides, was unchanged at INR 2,604 crore. One of Uber's biggest growth bets in India will undoubtedly be ETS, according to Likhitha Goud, Head of Uber ETS & Shuttle (B2B), India. In keeping with Uber's worldwide goal of improving transportation for all, we are also attempting to revolutionise the way corporations relocate their staff.