I will start my intro with 'Customer Support Consultation', my key skill and my primary work . I work with SaaS companies to streamline their customer support departments right from customers reaching to support, on-boarding, and retaining the customer for years. I have mentioned more about it on my website HelloRushi.com
I have 6+ years of experience working with different organizations across the globe and have multiple skill sets like writing, coding, web development, customer relationship management, customer support, customer advocacy, team building, marketing etc. I also own a web development & content marketing agency, 72Cubes.
As a writer and consultant, I work with the Central Ministry of the Indian Government. My team works with other companies to help them acquire leads, business, and reach out to potential customers through content marketing.
Working with great people and having some meaningful conversations is what I always look forward to.
This Is How My Typical Day Looks Like
If you be me for a day, your day starts at 4.00 AM. Get up early and be ready on your working desk latest by 4.15 AM. Work until 6.30 AM with maximum productivity and then go out with friends, get some fresh air and do some exercise.
Get some good heavy snacks and leave for office, being there by 9.30 am max. Work with the awesome team of 72Cubes the whole day, manage them, talk to clients, approach new clients, get on calls for various customer support consultation sessions and in between all of these, not forgetting to grab some coffee, snacks, fruits, and lots of fun.
Get back to home by 7.30, spend some time with family, take dinner and cater to a call possibly scheduled at 9.30 or 9:45 PM for an hour or so. If not rest, the read some good book, spend time with family or hangout with friends if it's a Friday or Saturday.
My Startup Struggle
It seems so easy and lucrative while planning and gets worse when implementing, especially in the initial days.
As a startup initiator, you have to do a lot of things, but with no time! However, if you manage your time right and prioritize tasks, you can get them done. A couple of years back, I worked some 16-17 hours a day, ending up sleeping on my working desk itself. It is about having your tails on fire all the time and you can get the work done.
Tools I Can't Live Without
In gadgets, I will say my laptop, cellphone, and a fast internet connection are more than enough, but in case of tools there's a long list:
- Google Docs
My Favorite Entrepreneur And Startup
When it comes to my favorite entrepreneur, I love the work of Ido Ariel, founder of Barilliance. The way he has developed the organization and maintaining its reputation with customers all over the world, including some Fortune 500 companies, is something amazing.
It was a great time working with him a year back and to explore how he developed his company from scratch. Specific reason to admire Barilliance is its service, business model, and how rapidly they have developed.
Let Me Share A Hack With You
First things first, make most of your time productive. At times you may need to get off the bed early and get the shit done. Waking up early and starting your work, can get almost 25% of your work done even before others wake up. This gives you extreme satisfaction that helps you stay positive for the rest of the day.
Other advice that we all know but only a few understand and follow is to work and spend time with some awesome people who are at least 10x better than you. Work with them and learn from them. This is the best way to develop yourself and your skills.
Soft skills, particularly people skills, are the most important learnings of life. The earlier you learn, the faster you grow.
Feel free to connect me on [email protected] for any professional stuff or just to wave!
So this is story of Rushi Adhia, who is always ready to help members in our community. Read stories of other StartupTalkers here.