Zomato Launches ‘Nugget’, an AI-Powered No-Code Customer Support Platform

Zomato, a leading food delivery company, has introduced 'Nugget', an AI-driven customer support platform designed to help businesses enhance their customer service operations. This announcement was made by Zomato's CEO, Deepinder Goyal, on social media platform X (formerly Twitter).

Nugget is a no-code platform, meaning businesses can use it without any coding knowledge. It offers options for customisation and is very cost-effective. This eliminates the need for a dedicated development team. The platform automates customer support processes without relying on fixed workflows, allowing for smooth operations.

One of Nugget's standout features is its ability to autonomously resolve up to 80% of customer queries. It continuously learns and adapts in real time, improving its responses over time. This ensures that customers receive timely and accurate assistance, enhancing their overall experience.

From In-House Tool to Global Solution

Originally developed as an internal tool, Nugget has been in use for over three years within Zomato. It currently manages more than 15 million customer interactions each month across Zomato's services, including Blinkit and Hyperpure. Given its success, Zomato is now offering Nugget to businesses worldwide. According to Goyal, 90% of companies that have experienced the Nugget platform have chosen to adopt it.

Nugget is the inaugural product from Zomato Labs, the company's innovation hub focused on developing in-house solutions. This move signifies Zomato's commitment to utilising technology to improve business operations and customer satisfaction.

Enhancing Customer Support for Businesses

For businesses looking to enhance their customer support without any major investment in technology or personnel, Nugget presents a great solution. Its user-friendly interface, combined with powerful AI capabilities, allows companies to scale their support operations efficiently and effectively.

In summary, Zomato's launch of Nugget marks a significant advancement in AI-driven customer support solutions. By making this platform available globally, Zomato is enabling businesses of all sizes to improve their customer service operations. This will ultimately lead to better customer experiences and operational efficiency.

The Zomato Story: Founders | History | Success Story | Growth | Funding

Zomato is a reputed Indian food-tech company led by Deepinder Goyal. Here’s the story of Zomato’s growth, which covers its startup story, history, founders, ESOPs, revenue, funding, investors, and more! Explore the growth of Zomato’s startup story here.

StartupTalkyRishabh Rathi