Zomato Terminates About 5,000 Delivery Partners a Month, CEO Reveals

According to Deepinder Goyal, founder and CEO of Eternal, the parent company of Zomato and fast commerce platform Blinkit, the food delivery platform Zomato fires about 5,000 gig workers every month due to fraud cases, while between 1.5 and 2 lakh workers quit the platform voluntarily.

Goyal claimed in a video podcast with YouTuber Raj Shamani that out of 7.5 lakh gig workers, Zomato fires 5,000 per month. However, 1.5 to 2 lakh people take time off on their own each month, and a comparable number of others join the system each month. Those who quit willingly view gig labour as primarily temporary, he continued.

Quick Commerce a New Battleground for Gig Workers

Goyal's remarks coincide with rallies by gig workers' unions against the company and other fast commerce and meal delivery services. According to Goyal, the company gives insurance in the event that a gig worker dies in an accident and also makes job offers to families, despite unions' claims that gig workers are paid inadequate pay and labour under terrible working circumstances, including a lack of social security. He said that an individual can easily make up to INR 25,000 if they work on the platform for eight to ten hours a day, six days a week. However, TGPWA and GIPSWU have denied the CEO's assertions.

Strict Monitoring on Gig Workers: Goyal

According to Goyal, there are instances where clients commit fraud in addition to fraud committed by gig workers. The business has developed a "Karma" mechanism to address this, which grades gig workers and clients internally. When a complaint arises, the business uses its rating system to assess the worker's and customer's credibility before offering a remedy.

Nonetheless, Goyal pointed out that 50–70% of the time, the corporation bears the brunt of the damage. Regarding fund raising, Goyal stated that the business merely discussed the market size and the possibility accessible to investors, never offering projections.