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Customer support automation enables corporations to assist clients both quickly and efficiently, whether it is day or night. It performs tasks that are simple, repetitive, forwards queries to the correct teams, and provides instant answers to basic issues and common questions. While these are usually performed through FAQs, chatbots, and
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The success of any organization relies heavily on customer satisfaction. To enhance customer engagement and satisfaction, it is crucial to promptly respond to and support any customer queries. This is where the help desk comes into play—a suite of software tools designed to provide information and assistance to customers
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Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it. Freshdesk is one of the best customer service software with amazing features that