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We live in an era where there are a thousand mediums and yet, we hover back to the old horses. In a world bugged by abundance, the 'Email' remains a powerful tool for communication and customer engagement. Despite the rise of other communication channels, email continues to be a preferred
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The success of any organization relies heavily on customer satisfaction. To enhance customer engagement and satisfaction, it is crucial to promptly respond to and support any customer queries. This is where the help desk comes into play—a suite of software tools designed to provide information and assistance to customers
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Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it. Freshdesk is one of the best customer service software with amazing features that