Call Centre
Does your business need help to offer cost-effective customer support? If yes, working with an outsourced call center is an ideal solution. Call centers offer a wide range of services that help optimize your company’s operations. Some of these services include technical support, help desk support, telemarketing, and human
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In today's business landscape, where competition is intense, companies invest heavily in Competitive Intelligence to gain an edge over their rivals. To succeed, businesses need to leverage every aspect of their operations, including communication. Achieving a seamless communication network requires effort, but it is a crucial factor in
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The BPO (Business Process Outsourcing) industry entered India in the 1980s when American Express set up its back-office operations in Gurgaon, now Gurugram. Since then, it has witnessed regular growth year on year. The Indian Call Centre market, in 2017, was valued at a whopping USD 28.19 billion. There
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With the world economy shifting its focus to the service sector, call centres have become a very important and inevitable endeavour in the business world. As lucrative as it may sound, it is not an easy task to set up a call centre business. It requires a lot of planning,
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