Top Outbound Call Center Software

In today's business landscape, where competition is intense, companies invest heavily in Competitive Intelligence to gain an edge over their rivals. To succeed, businesses need to leverage every aspect of their operations, including communication. Achieving a seamless communication network requires effort, but it is a crucial factor in determining a company's success.

As a business, bringing in, the potency of outbound call center services becomes necessary. It is where business agents make outbound calls to potential customers. However, choosing the best service provider can be a confusing task. To simplify your search, we have compiled a list of the top 10 outbound call center software that can enhance your business's performance.

RingCentral Contact Center
Five9
ZenDesk
Aircall
Vonage
Avaya
Zoho Desk
Hubspot
Cloudtalk
Dialpad

RingCentral Contact Center

RingCentral Contact Center is a cloud-based call center service that offers a wide range of features, including automatic call distribution, call recording, and real-time reporting. The service also offers integrations with popular business applications such as Salesforce and Zendesk. Apart from it, you may get auto-dialer, agent scripts, etc. Before you consider it for your business, here are the pros and cons to look for:

Pros:

• Automatic call recording for training purposes
• Real-time data analysis available
• Video meetings
• CRM integrations
• Advanced call handling features like barge, whisper, etc.

Cons:

• Customer support has been questionable
• Call quality suffers from noise
• Call blocks and drops have been reported

Pricing:

Contact the sales team for a quotation. Taking plans for a higher number of users will come with a discount.

Five9

Five9 offers excellent easy-to-communicate solutions to businesses through its outbound call services. Some of the features of their outbound calling solutions include ACD, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, etc. Here are the pros and cons to consider before going for Five9:

Pros:

• On-screen caller data available
• CRM integration
• Their voice quality has been good
• Use of Practical AI to enhance productivity
• Intelligent routing

Cons:

• No free trial involved
• Call drop has been reported
• Their price might not be affordable for some

Pricing:

Contact the sales team of Five9 for a quotation.

ZenDesk

Zendesk is one of the renowned names in the field of outbound calling. Using their services, you can easily make sales through phones, conduct research, provide phone support for your premium customers, or reach out to existing customers for renewals. Their outbound calling features include SSO, hot desk, IVR, call recording, click-to-call, omnichannel integration, mute and call forwarding, data analysis, etc. Here are the pros and cons to consider:

Pros:

• No setup fee involved
• Less customer waiting time
• Simple and fast customer follow-up
• Simple interface, good mobility, and ease of access
• Reasonably priced
• Provides numerous useful business features

Cons:

• Can be a bit complex to learn
• Phone lagging has been reported
• Call transfer could be troublesome

Pricing:

Here are the pricing packages offered by Zendesk.

Aircall

Aircall is best for companies looking to enhance the sales team’s productivity. Their software provides smooth integration with CRMs and helpdesk, which can be a bit troublesome for many. Above it, you may get several useful features like IVR, conference calls, call notes, call automation, call monitoring, etc. Their calls, however, be limited to US and Canada. Here are the pros and cons to look for:

Pros:

• Free trial is available
• Call clarity has been hailed by many
• Provides an excellent mobile app
• Integration with HubSpot
• Public number for customers and contacts
• Call routing and IVR
• Upfront pricing

Cons:

• There could be some setup fees
• Dashboard could be a bit clunk
• Their chrome extension is buggy
• Customer service has been reported as poor

Pricing:

Vonage

Vonage has been an excellent outbound call service provider that offers powerful features to enhance customer experience. The best thing about Vonage is that it is customizable and you can scale your business according to your needs. Although integration is not a problem with Vonage, you might face troubles with Salesforce. Here are the relevant pros and cons:

Pros:

• Provides excellent features like IVR, ACD, click-to-call, recordings, routing, etc.
• Excellent phone app
• Voice quality is great
• Softphone and click-to-dial options work great
• Useful add-ons available
• Good admin console
• User interface is excellent and easy for both admins and users

Cons:

• A delay in audio has been reported by some
• Occasional call drops and disconnections
• Poor customer service
• No free trial provided

Pricing:

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Avaya

Founded in the year 2020, Avaya has claimed its spot in the top cloud calling companies and is a global provider of business communications solutions.  Their system allows businesses to make and receive calls, as well as send and receive voicemail, all through the cloud. This means that businesses can access their phone system from any location, as long as they have an internet connection. Here are the pros and cons to look for:

Pros:

• Provides call automation
• Allows database sharing through the cloud
• Good workforce management for big companies
• Their data precision has been hailed by many
• Affordable pricing

Cons:

• Call recording quality is questionable
• No self-service
• Might be slow at times

Pricing:

Zoho Desk

Zoho Desk is a customer service software that provides businesses with a wide range of services to help them manage their customer interactions and support operations. Some of the key services offered by Zoho Desk include ticketing, chat and email support, knowledge management, integration, automation, mobile app, reporting, analysis, etc. Here are the pros and cons if you want to consider Zoho Desk for outbound call center services:

Pros:

• Features like call logging recording, holding, muting, etc.
• Provides integration
• Call queue management
• Better team collaboration
• Excellent dashboard that is easy to understand and use
• Better ticket management

Cons:

• Might create issues if workflow increases
• Workflow sees interruption
• Data privacy has been a concern here
• No automation setup

Pricing:

Hubspot

HubSpot is a comprehensive marketing, sales, and service platform that helps businesses grow and streamline their operations. HubSpot's key services include marketing automation, service and support, reporting and analytics, integrations, conversation routing, etc. Here are the pros and cons to consider:

Pros:

• Provides useful features like live chat, automation, video messaging, email health reporting, etc.
• Good all-in-one software
• Excellent UI
• Centralized contact management is there
• Data reliability
• Good voice quality

Cons:

• Might be a bit expensive
• Annual contracts even if you cancel early
• Poor customer support has been reported

Pricing:

Cloudtalk

In 2020, this company was awarded one of the best call center tools. Cloudtalk can provide you with numbers for more than 140+ countries if you have global customers. Apart from it, there are features like virtual phone numbers, auto-attendants, call recording, SMS, integrations, mobile app, etc., that make it an excellent company. Here are the pros and cons to look for:

Pros:

• Free trial is provided
• Virtual phone numbers for over 140 countries
• Call recording
• Call tagging
• Better integration with over 2500+ software
• Comparatively cheaper than its competitors.

Cons:

• No MMS available
• 1 to 1 video meeting is not allowed
• Basic plan doesn’t have SMS
• Limited audio conferencing

Pricing:

Outbound calling is included in the custom plan.

Dialpad

Dialpad is an outbound cloud calling company that provides businesses with a range of phone and communication services. They offer a variety of features such as call routing, call recording, and analytics to help businesses improve their customer interactions. Dialpad also offers a mobile app for employees to make and receive calls on the go, and integrations with popular productivity tools like Salesforce and G Suite.

Pros:

• Offers AI scripts for common questions
• Features like smart dialer, call history, sentiment analysis, in-queue call-back, etc.
• Provides internal MVP communication
• Clear sound quality

Cons:

• Poor phone activation and deactivation
• Desktop integration could be troublesome for a few
• It might fail to filter spam calls
• No free trial

Pricing:

Request a quotation from their website.

Conclusion

Outbound call centers are essential for businesses because they allow companies to proactively reach out to their customers and potential customers. This can be a powerful way to generate new leads, build relationships, and increase sales. Outbound call centers can also help businesses gather valuable information about their target market, which can be used to improve products and services. Before choosing an outbound call center company, you must always make a list of your requirements. If you need a free trial, you may go for Aircall or Cloudtalk; if you need a company with trust and experience, go for ZenDesk, Hubspot, RingCentral, or Avaya; if finance is your concern, get quotations from different companies and see which one suites you best.

FAQs

What is an Outbound Call Center?

Outbound call centers tend to make more calls than they receive. Their main focus is reaching out to customers, making sales, and publicizing the company.

What are the main features of an Outbound Call Center service?

The main features of an Outbound Call Center service include call routing, call recording, auto attendants, conversation routing, automatic call distribution, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, and others.

Is there a free trial provided by any Outbound Call Center service?

Aircall and Cloudtalk are providers of Outbound Call Center Software that offer free trials for prospective clients to ensure a perfect fit for their business needs.

What are the top Outbound Call Center Services?

Below is the list of best Outbound Call Center Services:

• RingCentral Contact Center
• Five9
• Zendesk
• Aircall
• Vonage
• Avaya
• Zoho Desk
• Hubspot
• Cloudtalk
• Dialpad