đź“– Learning
The consumer culture in the 21st century is such that businesses are constantly seeking ways to improve customer experience and meet the high demands for instant gratification. One of the most effective tools in achieving this is the integration of AI chatbots into customer service strategies. These intelligent virtual agents
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If the customer is king, then customer feedback equals bags of gold coins for any business. Knowing what your customers are thinking about your product or service is an added weapon in your entrepreneurial arsenal. Amazon’s Jeff Bezos once famously said, “We see our customers as guests to a
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In today's competitive business landscape, providing exceptional customer experiences has become a key differentiator for companies looking to stand out from the crowd. With the rise of digital channels, it's becoming increasingly important for businesses to leverage technology to manage and improve customer experiences. That's where Customer Experience Management (CEM)
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Luxury brands have long been associated with exclusivity, sophistication, and elegance. Their marketing strategies have always been a crucial component of their success. Luxury brands use a range of tactics to build brand awareness, create demand, and build a loyal customer base. Let’s explore the world of luxury brand
đź“– Learning
A superior customer experience is an investment that can help you earn high customer loyalty and retention. This is why developing a powerful customer experience strategy has become the central goal for most organizations across the globe. As per a survey, 44.5% of professionals worldwide consider customer experience as
đź“– Learning
The world is becoming more digital, and your customers are starting to expect a personalized experience with you. Customers love to chat with companies over the phone, but they also expect to get instant answers and personalized interactions with their favourite brands. That's why they look for ways to engage
đź’» SaaS
Real money or revenue for a SaaS does not lie in customer acquisition. You might get thousands of users signing up and then ghosting away. A user that does not even use the product can not convert anyway. So, where to lay focus at? Activation rate. Activation rate is a
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Interaction between a customer and a brand at different stages of the customer's journey impacts the customer's perception of the product and services. Positive interaction strengthens the connection and enriches the customer’s experience (CX) throughout all aspects of the product consumption journey, including browsing websites, enquiring about products, purchasing
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A churn is a user or revenue loss in a given period. Customer churn is determined by the number of customers that end to use the product and service during a given period. In a more refined way, the number of customers you lost in the quarter in comparison to
đź“– Learning
As we know, apart from earning a reasonable profit, corporates are obliged to satisfy customers’ needs and demands for timely services, which is another ultimate goal for any business. Providing customer services is very important in retaining existing as well as new leads to grow your business, which should be
đź“– Learning
You probably had a companion in your head when you were a youngster. They are known as buyer personas or audience personas in the context of social media marketing, although social media marketers also have them. However, in contrast to your imaginary buddy, these fictitious individuals are not created only
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> The article is contributed by Pooja Bhagwat, Founder of Ink n Bliss. Starting a new business is so overwhelming. You need to have a solid plan to build a reputation & to take your company to the next level. Here are 7 tips to help you become an effective start up
đź“„Company Profiles
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Locobuzz. Locobuzz leverages technology to help brands strengthen their relationships with consumers and increase the lifetime value of a customer! It is a unified customer
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> The opinions & views in this article are contributed by various industry experts & entreprenuers in the startup ecosystem. The first priority of a business or a company is to meet the demands of the customers. Though the demands of the customers are growing, the impressive customer service is attending these demands
đź“„Company Profiles
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Ozonetel. The internet has showered us with myriad useful tools, cloud communication being one of them. Cloud telephony is all about internet-based voice and data
![[Expert's View] How BNPL is Transforming Customer Purchasing Behavior](https://static.startuptalky.com/2021/07/Buy_now_pay_later_transformation.jpg)
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In this new Startup Insight series we connect with industry professionals to know 'How did they do it' - features startup experience and learning from professionals who have done a particular thing in a startup! Let's see what Mr. Nityanand Sharma, Founder & CEO of Simpl has got to say on