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This article has been contributed by Muskan Kakkar, COO and Co-Founder, GoMechanic. Customer experience is what sets an automotive service business apart. An automotive industry continues to rapidly evolve with rising tech and personalization dependences to compete and address customer needs. This guide provides action-based strategies, together with real-world examples
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This article has been contributed by Praveer Kochhar, Co-Founder & CPO, Kogo Tech Labs. Gen Z is coming of age as consumers, and they are changing everything we know about customer service. Their influence on consumer behavior is massive with older generations now accepting AI. McKinsey found that 74% of
B2C Business Owner Insights
Customer experiences in the B2C business model are centered around creating seamless interactions, from initial contact to post-purchase support, aiming to enhance satisfaction and foster loyalty. In tune with this, StartupTalky connected with some amazing B2C business owners to understand what steps they take in their businesses to make the
📖 Learning
The consumer culture in the 21st century is such that businesses are constantly seeking ways to improve customer experience and meet the high demands for instant gratification. One of the most effective tools in achieving this is the integration of AI chatbots into customer service strategies. These intelligent virtual agents
🔍Insights
If the customer is king, then customer feedback equals bags of gold coins for any business. Knowing what your customers are thinking about your product or service is an added weapon in your entrepreneurial arsenal. Amazon’s Jeff Bezos once famously said, “We see our customers as guests to a
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In today's competitive business landscape, providing exceptional customer experiences has become a key differentiator for companies looking to stand out from the crowd. With the rise of digital channels, it's becoming increasingly important for businesses to leverage technology to manage and improve customer experiences. That'
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Luxury brands have long been associated with exclusivity, sophistication, and elegance. Their marketing strategies have always been a crucial component of their success. Luxury brands use a range of tactics to build brand awareness, create demand, and build a loyal customer base. Let’s explore the world of luxury brand
📖 Learning
A superior customer experience is an investment that can help you earn high customer loyalty and retention. This is why developing a powerful customer experience strategy has become the central goal for most organizations across the globe. As per a survey, 44.5% of professionals worldwide consider customer experience as
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The world is becoming more digital, and your customers are starting to expect a personalized experience with you. Customers love to chat with companies over the phone, but they also expect to get instant answers and personalized interactions with their favourite brands. That's why they look for ways
💻 SaaS
Real money or revenue for a SaaS does not lie in customer acquisition. You might get thousands of users signing up and then ghosting away. A user that does not even use the product can not convert anyway. So, where to lay focus at? Activation rate. Activation rate is a
📖 Learning
Interaction between a customer and a brand at different stages of the customer's journey impacts the customer's perception of the product and services. Positive interaction strengthens the connection and enriches the customer’s experience (CX) throughout all aspects of the product consumption journey, including browsing websites,
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A churn is a user or revenue loss in a given period. Customer churn is determined by the number of customers that end to use the product and service during a given period. In a more refined way, the number of customers you lost in the quarter in comparison to
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As we know, apart from earning a reasonable profit, corporates are obliged to satisfy customers’ needs and demands for timely services, which is another ultimate goal for any business. Providing customer services is very important in retaining existing as well as new leads to grow your business, which should be
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You probably had a companion in your head when you were a youngster. They are known as buyer personas or audience personas in the context of social media marketing, although social media marketers also have them. However, in contrast to your imaginary buddy, these fictitious individuals are not created only
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> The article is contributed by Pooja Bhagwat, Founder of Ink n Bliss. Starting a new business is so overwhelming. You need to have a solid plan to build a reputation & to take your company to the next level. Here are 7 tips to help you become an effective
📄Company Profiles
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Locobuzz. Locobuzz leverages technology to help brands strengthen their relationships with consumers and increase the lifetime value of a customer! It is a unified customer
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> The opinions & views in this article are contributed by various industry experts & entreprenuers in the startup ecosystem. The first priority of a business or a company is to meet the demands of the customers. Though the demands of the customers are growing, the impressive customer service is
📄Company Profiles
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Ozonetel. The internet has showered us with myriad useful tools, cloud communication being one of them. Cloud telephony is all about internet-based voice and data
![[Expert's View] How BNPL is Transforming Customer Purchasing Behavior](https://static.startuptalky.com/2021/07/Buy_now_pay_later_transformation.jpg)
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In this new Startup Insight series we connect with industry professionals to know 'How did they do it' - features startup experience and learning from professionals who have done a particular thing in a startup! Let's see what Mr. Nityanand Sharma, Founder & CEO of Simpl
Froogal
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been a pproved by Froogal. In a time when rising customer expectations have forced businesses to think on their feet and expand their services beyond the traditional shopping
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Imagine it is your groceries day out. You pick up your long list of things and head out for the store. After shopping for all your things which by the way is already exhausting, you happen to find a queue longer than the wall of China waiting at the reception