3Hcare - Helps You Find the Best Healthcare Services

3Hcare Startup Success Story

Startup Name 3Hcare
Headquarter Delhi
Founders CA (Dr.) Ruchi Gupta, Dr. Ravinder Pal Singh Malhotra & Dr. Gurdeep Singh Ratra
Sector Healthcare
Founded September, 2016
Parent Organization 3Hcare.in

About 3Hcare
Healthcare Industry Details
Founders of 3Hcare and Team
How was 3Hcare Started
3Hcare - Name and Logo
What is 3Hcare
3Hcare - Revenue Model
3Hcare - Funding and Investors
3Hcare - User Acquisition
3Hcare - Startup Challenges
3Hcare - Future Plans

Diagnostics tests are done to find if a person has a certain disease. An accurate diagnostic test is important to avoid trial and error in treatment. 3Hcare, a Delhi based startup is here to ensure that your diagnostics are done safely and conveniently.

About 3Hcare

3Hcare is Delhi based startup operating in the healthcare sector. 3Hcare is an online marketplace for healthcare services. It provides detailed information on healthcare services provided PAN India. A user can simply log on to 3Hcare’s website and find nearby diagnostics and hospitals as per his requirements.

Our mission is to assist in getting quality health services and facilities for the community, to promote wellness, to relieve suffering and to restore health as swiftly, safely and humanely as it can be done, consistent with the best ser vice we can give at the highest value for all concerned.

Relevant Read: HealthifyMe - An App to Keep You Fit

Healthcare Industry Details

According to the Indian Diagnostic Services Market Outlook 2020, the diagnostic services market will be growing at 27.5%  for the next 5 years. The market will reach to INR 860 Billion in revenues by 2020. Some of the major causes of this fast growth being increasing health consciousness, increase in the number of people having insurance cover, improving healthcare services, etc.

Again the healthcare market, in general, will reach US$ 372 billion by 2022.

Founders of 3Hcare and Team

CA (Dr.) Ruchi Gupta, Dr. Ravinder Pal Singh Malhotra and  Dr. Gurdeep Singh Ratra are the founders of 3Hcare.

Ruchi Gupta is a doctorate in Risk Management and a fellow member of The Institute Of Chartered Accountants of India. She did MBA from GGSIP University and Bachelor's degree in Commerce from SRCC, University of Delhi. She is a prolific educationist, qualified UGC NET-JRF having a decade long experience in mentoring management students for the corporate world in the field of applied Finance & Business Management. She also has extensive experience in reviewing and writing subject-specific books in finance & management, numerous papers published & presented in renowned journals and conferences. She is a member of the panel of authors in the Central Board Of Secondary Education (CBSE).

Dr. Ravinder Pal Singh Malhotra is an MBBS; MS (General Surgery, MAMC, Delhi), M.Ch. (GI & HPB Surgery and Advanced Laparoscopic Surgery, GB Pant Hospital, Delhi). He did fellowship in Liver & Multi Visceral Transplant at Sir Ganga Ram Hospital, New Delhi. He worked as Online CME Observer, John Hopkins Hospital, USA and Chairperson in Harvard Accredited CME's for GI Surgery. He has Around 13 years experience in Liver Transplant, HPB & GI surgery in India with exceptional donor and recipient surgery safety records. Ravinder has been a part of more than 700 live-donor related liver transplants, 500 pancreatic surgeries, 2000 liver surgeries, 500 gall bladder cancer resections and has vast experience in other GI surgeries.

Dr. Gurdeep Singh Ratra is an MBBS, M.S. (ORTHOPAEDICS), M.Ch. (ORTHOPAEDICS). He did Fellowship In Joint Replacement (Endoklinik, Germany), Fellowship In Joint Replacement and Sports Medicine (AKH Hospital, Vienna, Austria). Dr. Gurdeep Has clinical experience of more than 13 years in the field of Orthopaedics. He has special Interest in Joint replacement and deformity correction. He is passionate about the Ilizarov technique and limb-lengthening procedures.  

The other core members of the team are-  

Mr. Ankush Mehra, who is the director of 3Hcare. Ankush is a Post Graduate in Commerce and MBA. Ankush is a prolific supply chain specialist and a startup man with 22 years of experience, known for creating and managing highly responsive yet cost-effective and efficient solutions. He worked with corporates like Honda Siel Cars India Pvt. Ltd., Samsung Electronics India Information & Telecommunications Ltd., Metro Cash & Carry, Reliance HyperMarkets & LimeRoad.

Mr. Sumit Gupta, is an IT manager at 3Hcare. He is an MCA from Guru Gobind Singh Indraprastha University. He is an expert at C#.net and VB.net languages, with extensive experience in working on databases like SQL SERVER, MYSQL, ORACLE. His functional domain encompasses operating systems like  Windows 8, Windows 7 and Windows Server 2012.  He is proficient in scripting using HTML, ASP.net, JAVASCRIPT,  Jquery. He has over 8 years’ of experience with a number of projects for Indian as well as international clients.

The founders decided to divide the team into three departments – one to focus on the medical field, one on the marketing and the other in the technical domain. Initially, the startup was functional with only 10 members including founders. But with the growing response from the public, the team had to be immediately expanded to over 50 members within less than 6 months.

Being professional, the team always is treated as a family and a very open work culture. The ambiance is such that not even a single team member switches job and are associated since the beginning. The team is always fun loving.  

How was 3Hcare Started

Ruchi never had plans to become an entrepreneur. She pursued her MBA along with CA and she is also a Ph.D. scholar. Inheriting the interest in teaching from her parents, she also wanted to become a lecturer. In pursuit of her dreams, she became a mentor to management students and worked as a lecturer in a college in Delhi for many years.

While she noticed many complications that the common public faces while getting a diagnosis in hospitals and other test centers. One incident that especially left her wanting to make a difference was the difficulty faced by a relative in finding a good hospital and diagnostic services during the time of emergency.

Ruchi’s relative was suffering from dengue and needed immediate admission, wherein the hospitals denied admitting him due to overcrowded hospital. She was not in a position to wander around to different hospitals in search of bed availability. But giving reference to a known doctor, the patient was immediately admitted. The problems did not end, soon the admin staff asked her to get the patient tested for platelets, due to lack of facilities during that time. This was another challenge for her to track and locate a diagnostic lab who can provide the test results immediately for further treatment. In the end, only her reference helped the patient with regular tests and treatment. This incident came as a wakeup call for Ruchi and the idea of staring 3Hcare was formed.

However, to practically execute the idea, she still had many hurdles to cross. She wanted to create an online portal by tying up with various labs to make all the tests available to the patients with ease and transparency. To develop a team, she actually shared the idea with more than 300 people and at last, found 4 reliable sources who were convinced with her idea – Dr. Gurdeep Singh Ratra, Mr. Ankush Mehra, Mr. Sumit Gupta and Dr. Ravinder Pal Singh. And finally, with the initiative of the co-founders, 3Hcare was started in September 2016.

Relevant Read: ImpactGuru - Making Healthcare Accessible With Crowdfunding

The 3H stands for – Help, Health, and happiness.

Our aim to help the common masses to bridge the gap between healthcare services and patients, it is important to have a healthy life for a happy life.  
3Hcare Logo

What is 3Hcare

3Hcare is an online marketplace for health services. The services currently provided by the company are-

  1. Diagnostics - With over 1500 labs and test centers (NABL accredited) to choose from over 50+ locations throughout India, This vertical provides ease for every patient to search, compare & book online lab tests with value addition of discounted rates.
  2. Plan My Surgery – One of the essential innovations rendered by the online portal includes Plan My Surgery vertical. An innovation by which the patient can plan their surgeries with the best of the surgeons at the viable cost & schedule. Moreover, a price comparison is available and the patient is also able to seek time availability and appointment with the best in class doctors and hospitals.

Some of the USPs of 3Hcare are-

  • Free sample collection
  • Option to choose the best of labs in the patients preferred locations
  • Price transparency
  • Attractive discounts and offers on services
  • Under Plan my surgery, 3Hcare makes available all information such as expenses required for surgery, doctors available and the accreditation of the hospital. All these info is available online, which makes it easier for patients to make informed decisions

3Hcare - Revenue Model

3Hcare’s revenue model is simple. While its services are free for the patients, 3Hcare charges support fee from centers and hospitals.

3Hcare - Funding and Investors

3Hcare received an angel funding of Rs 65 lakh, just within 11 months of its inception. The funds were used to develop the IT infrastructure and enhance the other vertical. Recently 3Hcare also raised second round of funding of USD 1 million.

Funding Date Funding Stage Funding Amount Investors
September 2017 Angel round $100K Angel Investors
August 2018 Venture round 1 Million Undisclosed

3Hcare - User Acquisition

For 3Hcare, the main focus was to provide the best of services to the public. Word of mouth publicity is something that the startup focuses on acquiring new users.

Price transparency and discounted price/ offers have also attracted new customers.

Further, to add to the CSR activities, and spread awareness about the importance of timely diagnosis, the team organizes regular free health checkup camps at various locations like rural areas, slums and villages across India.

The main focus was to provide the best of services to the public. If the services are provided with the best in class quality, the word of mouth power by the patients/persons seeking the services are the best reference publicity.

3Hcare - Startup Challenges

In the initial months when the website was under construction, it was a huge challenge for the 3Hcare team to convince tying up with diagnostic centers. Still, they managed to bring around 180 centers. Today the portal is ready with over 1000 test centers (PAN India) to choose from with further verticals yet to be added.

According to Ruchi, apart from developing a reliable team, the other major challenge was to self check for quality labs before getting associated with them. The task was tedious to completely check each and every lab initially for the quality, report accuracy and Accreditation.

While the further expansion of 3Hcare’s other vertical – Plan my Surgery, rendering comparative quotes, providing real-time data of bed and doctors availability was initially a challenge.

With the progression of data management in our cloud, synchronization helped to overcome the herculean task. Our main aim was to develop the IT infrastructure and strengthen it with the application of Artificial Intelligence and machine learning.

Relevant Read: Wellnessmonk - A One Stop Destination for All Health and Wellness Products

3Hcare - Future Plans

3Hcare has established itself as a trusted name among its niche customer base.   In terms of patients booking tests through 3hcare.in have increased 10 folds in the past 2-3 months, and same is the case with revenue.

3Hcare currently has 400+ diagnostic partners and 40+ hospital partners.

The company’s future plans are-  

  • Initially launch Diagnostic Centre vertical of 3Hcare with the initiation of website functional throughout the world (with an aim to boost medical tourism in the upcoming years).
  • Launch all verticals along with Mobile Application on PAN India basis
  • International Tie-ups for the second opinion
  • Opening of Branches and regional offices
  • Covering PAN India and start of Medical Tourism Services
  • Adding new Healthcare and wellness verticals like  Yoga, Homeopathy, Ayurvedic and fitness centers.
  • Starting “Manage My Health” vertical.
  • To open offline labs throughout the tier 3 and tier 4 cities in India to encourage patients to get timely tests.
  • Become the Leading Marketplace in India’s Healthcare sector by 2022.
Our team has already commenced the opening of offline labs by the name of ‘3Hcare Labs’ in the rural areas. Presently we have targeted to cover the western UP and Eastern Haryana belt where most backward villages are still devoid of diagnostic centers (that has only sample collection centers, report generation takes 2-3 days there).
3Hcare Website

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About Chayanika Goswami

Chayanika is an MBA in Finance and a trained Digital Marketer. SEO and content writing are her hobbies turned profession. She is a rover. In her free time, she loves traveling and cracking jokes.
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