Top 15 Freshdesk Alternatives to Try Once

Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it.

Freshdesk is one of the best customer service software with amazing features that could excel in generating new leads as well as maintaining customer engagement.

Nevertheless, FreshDesk is quite pricey for medium-and-small enterprises as well as lacks some specific features that are on-demand, that’s why we have come up with the top 15 Freshdesk alternatives and competitors.

ProPofs Help Desk
Zendesk
Help Scout
Zoho Desk
HubSpot Service Hub
SpiceWorks
Intercom
HappyFox Help Desk
Front
LiveAgent
Kustomer
SysAid
Gorgias
Sales Service Cloud Salesforce
Atera

ProPofs Help Desk

ProPofs Help Desk has been topping the list in recent years with its all-rounder excellent features in helping out businesses ace their customer relationships. This software is great to use as a customer support tool for mid-sized companies and also enables team members or individuals to prioritize and deal with customer support issues.

Features

• Ticketing Management
• SLA management
• Customer email management
• Customer support service
• Customer complaint management support
• Customer interaction Management service
• Customer communication management software
• Omnichannel Help desk

Zendesk

ZenDesk is known for its best customer solutions that are suitable for small to large enterprises. It is a Denmark company founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007.

The software was designed to improve customer relationships by connecting business employees in providing the best service quality. Furtherly, the software is an easy-to-use cloud-based solution that is associated with automated and time-consuming tools.

Features

• Real-time updates
• Ticketing management
• CRM solutions
• Live chat software
• Reporting and analysis
• Agent collaboration
• Custom views
• SLA management

Help Scout

Help Scout is a centralized hub for customer experience-focused support platforms that comes with abundant features that scale your business effectively at a very low pricing model. Help Scout is integrated with 90+ tools that help in easy business works.

Features

• Shared inbox
• Knowledge Base
• Integration
• Messages and Live chat
• Reporting & Analysis
• Customer Management Workflows

Zoho Desk

If you are looking for the highest-rated customer service agent solutions, then Zoho is the one that is built specifically to improve customer support agent productivity that automates the ticketing system with the help of an AI “Zia”. Additionally, Zoho Desk consists of powerful features that could connect the customer as well as customer support teams effectively in solving issues.

Features

• Ticketing Management
• ZIA
• Self-services
• Agent Productivity
• Automation
• Extensibility
• Insights and Impact
• Customization
• Security

HubSpot Service Hub

HubSpot service hub is a mirror of FreshDesk software that offers marketing, sales, customer services, and content management tools. This software helps to empower business teams to be more communicative and productive among potential clients. HubSpot renders free editions for beginners with limited features and you have to pay some money to access premium features.

Features

• Automation
• Integration
• Ticketing system
• Email marketing
• Live Chats
• Reporting and Analysis
• Customer service management
• Team Management
• Knowledge Base

SpiceWorks

SpiceWorks is a well-known IT company that provides an online community for users to collaborate and also allows them to purchase IT related products and services.

One of the most advantages of using SpiceWorks is that it comes free at cost, yes you heard it right! Because there is nothing to bear, as the services of setting up, maintenance, and server procurement are free, all you have to do is Sign up.

Features

• IT tickets management
• Email organization
• Inventory online
• CRM marketing
• User-friendly portal
• Custom report management
• Customer experience

Intercom

One of the closest FreshDesk competitors is Intercom which uses user-intelligent and behavioral targeting methods, which drive information about the customer and make it easier to communicate smoothly. By this means, the agents easily retain and engage innovatively acquire customers in an innovative way in the business that results in increased sales.

Features

• Audience segmentation
• Automated Answers
• Outboxed Messages
• Customer data
• Management tools
• Live Chats
• Massage Tagging
• User event tracking

HappyFox Help Desk

HappyFox Help Desk makes your customer happy with the services with a smooth ticketing system. This software is one of the leading customer service support agents used by top companies to eliminate disorganization and streamline your support process with its amazing features.

Features

• Ticketing management
• Self-service
• Automation
• Help desk Reporting
• Integration
• Knowledge Base
• Task management
• Administration
• Security
• Customization

Front

This platform is one-in-all customer service support that offers easy-to-use features that could help your CRM agents to manage conversations over various channels.

Features

• Universal Inbox
• Integration
• Team Collab
• Email Marketing
• Multi-channel Marketing
• Shared Inbox
• Complaint Management
• Workflow Management
• Customer management
• Real-time analytics

LiveAgent

From its name itself, you would have guessed right, yeah you can communicate with the customer in real time. LiveAgent is an alternative solution to an affordable and easy helpdesk system.

Features

• Marketing Automation
• Landing Pages
• Email Marketing
• 360 Degree Customer View
• Appointment Scheduling Software
• Contact Management Software
• Web Form
• CRM Data
• Live Chat Software

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Kustomer

Kustomer is a renowned next-gen customer service platform that was founded in 2015 and is mainly managed by Meta. This software is featured top-rated CRM for customer service that is designed for omnichannel platforms and will ensure customers get in-depth solutions for their inquiries.

Features

• Ticket creation User experiences
• Automated response
• Workflow
• Ticket collaboration
• Customer database
• Customer user profiles
• Real-time notifications
• Email marketing
• Screencasts

SysAid

If you are looking for a powerful collaboration of management tools and helpdesk customer service tools, then SysAid is the right alternative for you. Mostly, this software is suitable for large IT support teams with service request management modules, IT asset management, Chat, mobile apps, and Mobile device management to solve customer conflicts.

Features

• Service Automation
• Workflow automation
• Incident Management
• Problem Management
• AI service Desk
• Task Automation
• Network Discovery
• Reporting
• Self-service automation
• Asset Management
• Ticketing system
• Service Orchestration
• BI analytics
• Configuration Management Database

Gorgias

Gorgias is known for all-in-one customer service that centralizes all your support tickets in one place and processes the system that increases conversion rates by turning visitors into shoppers.

Besides, this software locks your potential customer through chats, text, and social media interaction. Gorgias is one of the leading customer agents that competes against Zendesk, Help Scout, and Freshdesk platforms.

Features

• Alerts / Escalation
• Automated Routing
• Batch Communications
• Call Center Management
• Canned Responses
• Case Management
• Chat/Messaging
• Communication Management
• Contact Management
• Customer Complaint Tracking
• Customer Database
• Customer Segmentation
• Email Management
• Feedback Management
• Help Desk Management
• Interaction Tracking

Salesforce

Sales Service cloud salesforce is so much similar to HubSpot service hub which activates your business salesforce help desk and boosts leads via easy communication management.

Features

• Automation
• Account and Contact management
• Opportunities management
• Lead Management
• Forecast and reporting
• Workflow
• Real estate CRM for real-time agents
• CRM email connector

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Atera

Atera is one of the best customer portals, where you can open tickets, track the status of the tickets and access them. Moreover, you can customize & view your company’s customers on the basis of their portal URL.

Features

• Remote monitoring and management
• Professional services automation
• Remote access
• Patch management
• Helpdesk
• Network discovery
• Integrations
• AI ticket tagging
• Knowledge base
• Customer onboarding

Conclusion

These are the best 15 Freshdesk competitors for organizations of all sizes, from small to huge IT contact center teams. You may sign up and have access to its high-end features, which can assist your company in enhancing better customer interactions and increasing conversion rates as a result.

FAQs

Is Freshdesk a CRM tool?

Yes, Freshdesk is a CRM tool that also provides customer support solutions.

Is Freshdesk on AWS?

Yes, Freshdesk is also available on AWS.

Is Freshdesk still free?

Freshdesk is not completely free software, but it does provide 21 free trials after signing up.

What is similar to Freshdesk?

Zendesk is very much similar to Freshdesk as its alternate option.