Freshworks - Solving Cloud Software Problems

Purbalee Dutta Purbalee Dutta
Dec 17, 2020 6 min read
Freshworks - Solving Cloud Software Problems

Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by the organization it is based on.

Worried about the arising problems? Don't know how to resolve the issue? Want a support portal but unable to find? Need an engineer to assist you?

Freshworks is a company with various business products, which are easy to use. Freshdesk is a customer support software, freshchat is a customer messaging software, freshworks CRM is a CRM software, freshservice is an IT service management software, freshcaller is a call center software, freshteam is a human resources software, Β freshping is a website monitoring tool, freshstatus is a communication software and freshsuccess is a customer success software. Read the Freshworks success story below.

Freshworks - Company Highlights

Company Name Freshworks
Headquarters San Mateo, California, US
Sector Software, SaaS
Founders Girish Mathrubootham and Shan Krishnasamy
Founded 2010
Website freshworks.com

Freshworks - About
Freshworks - Startup Story
Freshworks - Founders And Team
Freshworks - Logo
Freshworks - Business Model
Freshworks - Revenue Model
Freshworks - Funding And Investors
Freshworks - Growth
Freshworks - Competitors
Freshworks - Future Plans

Freshworks - About

Freshworks is a company providing businesses of all sizes with innovative SaaS customer engagement solutions. The job is to make things easy for the teams to acquire customers and keep them for life. The products of the company provide a 360-degree view to the customers.


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Company Profile is an initiative by StartupTalky to publish verified informationon different startups and organizations. The content in this post has beenapproved by the organization it is based on. API testing is a type of software testing that involves testing applicationprogramming interfaces…

Freshworks - Startup Story

The founder of the company was an employee of Zoho Corporation. While he was reading an article on Hacker News he found the prices rising to 300% and how the Zendesk users were unhappy about it. He found a comment, where it was written that there's a big opening in the market for someone to come in and take all Zendesk customers. It was a slap on his face. He knew that opportunity was sitting right in front of him and also he had knowledge about the transition taking place. Then, he thought he should do something in the customer support market delivered as SaaS. The next few weeks turned out to be stressful. He was very excited about his new idea but didn't expose the fact. During that period freshdesk was expiring. He spoke to his friend about the matter and he immediately agreed. They both resigned and freshworks came into existence with a team of six people.

Freshworks - Founders And Team

The founders of the company are Girish Mathrubootham and Shan Krishnasamy.

Girish Mathrubootham is the founder and the CEO of freshworks. Previously, he used to work at Zoho Corporation as a Vice President and Director of Product Management. He also worked as a Product Manager at AdventNet Inc. for a time period of 4 years and 2 months.

Shan Krishnasamy is also the Founder and CTO of the company Freshworks. He too used to work at Zoho Corporation as a technical architect. He pursued his bachelor's degree from TPGIT.

Girish Mathrubootham and Shan Krishnasamy (left to right), Founders, Freshworks
Logo, Freshworks

Freshworks - Business Model

The company has grown exponentially since when the products were discovered with complete salesforce. The business model totally depends on going upmarket sales and it's products. The company has got a unique global inside sales model. Business software is expensive and hard to use. People waste hours to get things worked. In the end, corporations hire employees to take care of the software. Freshworks provide better software, ready to go software and easier to use. Customers trust the products here and are also backed by worked class support.

Freshworks - Revenue Model

With a customer base of 40,000+, the company is doing good. It raised revenue of Rs 17 crore during the years 2017 and 2018. The company even had higher employee benefit expenses. For certain period expenses was Rs 364 crores. It was 61% greater than the last expense which was Rs 226 crores. Freshworks reported that the company has seen a profit of Rs 30 crores at the end of March 2019. It is currently the second unicorn valued at a billion dollars to report profits after the edtech company BYJU'S.

Freshworks - Funding And Investors

The company has raised a total amount of $48.4 million in funding over the 9 funding rounds.

Date Transaction Name Money Raised Lead Investors
January 1, 2020 Secondary Market $85 million Steadview Capital
November 4, 2019 Series H $150 million Accel, CapitalG, Sequoia Capital
July 31, 2018 Series G $100 million Accel, Sequoia Capital India
November 1, 2016 Series F $55 million Sequoia Capital India
April 20, 2015 Series E $50 million Tiger Global Management
June 12, 2014 Series D $31 million Tiger Global Management
November 21, 2013 Series C $7 million Accel
April 26, 2012 Series B $5 million Tiger Global Management
December 2, 2011 Series A $1 million Accel

The company is funded by 6 investors. Accel is the most recent one.

Freshworks - Growth

The company broadened its corporate footprint by opening offices in Paris, Netherlands, France and Utrecht. It is on the heels of expanding the existing office in London. It also hosted Refresh19 London, this was the first-ever conference held there. It attracted around 400 attendees. It also grew its presence outside Europe in APAC by partnering with OrangeOne Corporation which is a leading software provider in Japan. It has got offices in Hyderabad, Melbourne, etc. This all shows how the company is growing on a larger scale.


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Freshworks - Competitors

The top competitors of the company are Zoho, Zendesk and SugarCRM.

  • Zoho is the top competitor of Freshworks. It is headquartered at Pleasanton, California. It was founded in 1996. The company works in the Application Software field.
  • Zendesk is seen as one of the rivals of Freshworks. It was founded in 2007 at San Francisco, CA, USA. The company competes in the Customer Relationship Management industry.
  • SugarCRM is also one of the biggest rivals of Freshworks. It was founded in 2004 at Cupertino, California, USA. It operates within the Customer Relationship Management industry.

Top 5 Alternatives for Zendesk Customer Support Platform and Services
The web is brimmed with online enterprises, SaaS intelligence, and consumers ofthe same, and to be able to sell your product successfully, you need somethingto stand out from the rest; to give the consumer a reason to choose you overyour competitors. An alternative to this is having good customer…

Freshworks - Future Plans

The leading cloud-based business software provider announced its expansion to the African market. It aims to increase its commitments with investments in marketing, partner and sales resources to serve its customers, in a better way.

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