Dunzo - Get Products Delivered from Nearby Stores

We all are engrossed in our mobile phones and all we want our lives to get simpler. And if that can be made, with the help of an app, what else we would wish for? Dunzo has been such a blessing for many out there. The company completely figured out to make young blood lazy as they will do most for you and all you need to do is relax. The app will make your task simpler and will get it completed as fast as possible. Check out this article to know what exactly Dunzo offers and how its journey has been so far.

Dunzo - Company Highlights

Startup Name Dunzo
Headquarter Bengaluru, India
Sector Online Consumer Services
Founders Kabeer Biswas, Ankur Agarwal, Dalvir Suri, Mukund Jha
Founded July 2014
Parent Organization Dunzo Digital Private Limited
Area Served India
Website dunzo.com

About Dunzo and How it Works
Founders of Dunzo and team
Dunzo - Name, Tagline, and Logo
How was Dunzo Started?
Dunzo - Business Model and Revenue Model
Dunzo - Funding and Investors
Dunzo - Startup Challenges
Dunzo - Competitors
Dunzo - Categories
Dunzo - Future Plans

About Dunzo and How it Works

The app Dunzo is a hyper-local on-demand delivery service in our country. It is a delivery company that delivers anything and everything you want on your demand with a minimum delivery charge. If you forgot some documents at home, Dunzo can get them to your office or if you want to buy a t-shirt from a mall that you saw and now cannot go, Dunzo will get it for you.

Apart from that, Dunzo also has tie-ups with some restaurants, some clothing stores, and some general stores as well. It is currently providing its services in the cities – Bengaluru, Delhi, Noida, Pune, Chennai, Mumbai, and Hyderabad. It is very helpful for people who do not want to go out or cannot go out for some reason and want to buy something or complete a task.

Founders of Dunzo and team

Kabeer Biswas is the founder of Dunzo. He is the one who initiated the idea of Dunzo and the brain behind it. At the age of 28, he decided to save people's time and initiated the plans of Dunzo. He is an engineer who graduated from Mumbai University and has also completed his masters from Narsee Monjee Institute of Management in Mumbai. In 2007, he started working with Airtel as a product and sales manager.

Co-Founders of Dunzo
Co-Founders of Dunzo

Ankur Agarwal who is a computer science graduate from IIT Roorkee is the co-founder of Dunzo. The other co-founder Mukund Jha and Ankur worked together at google and they also started an HR tech company named Filter.

The fourth co-founder of Dunzo is Dalvir Suri who is also a graduate from Mumbai University. Dalvir had worked at IBM and has also been the head of operations and delivery at Cybrilla Technologies.


Also read: Watasale - India's First Cashier-free Grocery Store


Dunzo is a slang abbreviation that refers to do, over and finished. The company kept the name of Dunzo because they wanted to finish the work that people want them to do or want to delegate a task. Any work which a person wants to complete or want to deliver from one place to another could be completed by Dunzo. The idea of the logo and the brand is to be quick, be reliable and be bold. The brand is about being constantly moving.

Dunzo Logo
Dunzo Logo

How was Dunzo Started?

Kabeer Biswas, when shifted to Bengaluru, got bored in six months. He decided to test a new business idea that was to have a self-completing to-do-list product. This was the idea of Dunzo. His small room in a duplex became the headquarters of Dunzo. He started spreading the word about the concept to his friends. Soon he himself started running errands for people on bike and started making deliveries. People just dropped a message on his Whatsapp and he made sure that he completed the task.

To help him in this task he hired a few people from an NGO on a part-time basis. This team in June 2015 completed 70 such deliveries rather than tasks in just one day. This gave rise to the popularity and soon in the next three months, the startup got its first huge investment. In 2016 due to the demand surges the Whatsapp based service transformed to an app where the other co-founders stepped in and made this app a huge success.

Dunzo - Business Model and Revenue Model

Dunzo basically works through an app and website and provide on-demand concierge service in the hyper-local market. Dunzo works through a data-driven platform where it connects a delivery person to the nearest user. The activity of this person can be tracked throughout. When there are any purchases to be made, the users can even use the chatbox and send the relevant images of the specific product and communicate accordingly. Dunzo also provide Dunzo cash and other digital payment options. Dunzo uses Artificial Intelligence through its app at its best so that the users have a satisfied and smooth experience.

Dunzo - Funding and Investors

Dunzo has received a funding of Rs. 137 million, Rs. 811 million, Rs. 29.9 million and $45 million in Series A, B, C, and D rounds. The leading investors in the company are Lightbox, Cognizant, Kalpavriksh, Alteria Capital, Blume Ventures, STIC Ventures, Aspada Ventures and one of the most surprising and prominent investor is Google.


Relevant read: Netmeds: Get Medicines Delivered at your Home


Dunzo - Startup Challenges

Like every other startup, Dunzo has also faced many hiccups and challenges throughout its journey. The major problems with this startup were the inefficient delivery system; time takes by the runners making the deliveries, managing the website and mobile application and major financial losses in the company.

Dunzo - Competitors

The logistics industry in India is extremely huge. Dunzo was started with an aim to provide support and help in making logistics better and smoother. On similar roads, to providing delivery services in metro cities like Delhi, Pune, and Bengaluru, there is a good competition to Dunzo. The most common competitors of Dunzo are Swiggy Go, Jhutpat and Meratask in Delhi, and Jugnoo in Chandigarh.

Dunzo - Categories

Dunzo offers any things under one roof or rather in just one app. From home groceries, food, medicines, pet supplies, health and wellness, gifts, bike rides, pick and drop, laundry delivery and many other services are provided by Dunzo.

Dunzo - Future Plans

Dunzo has so far been very successful in the cities where they are operating. The company has literally made the lives of people easy and convenient. In the near future, the company is aiming to strengthen product searches on the app by partnering with different merchants and vendors. The team of Dunzo wants to expand its coverage of physical retail stores on the mobile application so as to strengthen the product search. The company is also constantly trying to expand their outreach to different tier two cities.

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About Rishabh Rathi

I am a computer science student and freelancer. I love learning new things and challenging myself.
  • Nagpur