Success Story of Dunzo: A Trendsetter In Product Delivery

Rishabh Rathi Rishabh Rathi
May 29, 2021 8 min read
Success Story of Dunzo: A Trendsetter In Product Delivery

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Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Dunzo.

We yearn to enjoy hassle-free lives. And smartphones have a major role to play in achieving this dream. Mobile apps have given us the kind of freedom and leverage that was hard to imagine a decade back. Product delivery is one domain which has been streamlined with the radical innovations in mobile apps. And Dunzo has been a blessing for many out there when it comes to delivery-related tasks. The kind of features Dunzo offers will indeed make you slouch on your couch. With thousands of positive reviews and admiration from investors, Dunzo is in the process of creating an impact. Read on to find out more about Dunzo's company profile, business model, revenue, founders, funding, growth, logo, and tagline.

Dunzo Company Highlights

Startup Name Dunzo
Headquarter Bengaluru, India
Sector Online Consumer Services
Founders/Owners Kabeer Biswas, Ankur Agarwal, Dalvir Suri, and Mukund Jha
Founded July 2014
Parent Organization Dunzo Digital Private Limited
Revenue From Operations Rs 27.5 crore (FY20)
Total Funding ~ $950 Million
Annualized GMV $100 Million
Competitors Swiggy Go, Jhutpat, Meratask , Jugnoo
Area Served India

Discover more about Dunzo's Success Story:

Dunzo - About and how Dunzo works
Dunzo - Parent Company
Dunzo - Founders/Owners and Team
Dunzo - Name, Tagline, and Logo
How was Dunzo Started?
Dunzo - Business Model and Revenue Model
Dunzo - Revenue
Dunzo - Funding and Investors
Dunzo - Startup Challenges
Dunzo - Competitors
Dunzo - Categories
Dunzo - Future Plans
Dunzo - FAQs

Dunzo - About and how Dunzo works

Dunzo is a hyper-local on-demand delivery service in India. It delivers anything and everything as and when needed with minimum delivery charges. If you forgot some documents at home, Dunzo can get them to your office. If you want to buy a t-shirt from a mall but are not in a position to go there and purchase it, Dunzo will get it for you.

Dunzo also has tie-ups with some restaurants, clothing stores, and a few general stores as well. It is currently providing services in the following cities – Bengaluru, Delhi, Noida, Pune, Chennai, Mumbai, and Hyderabad. Dunzo is helpful for people who do not want to go out, cannot go out for some reason, and want to buy or send over some product/item.

Dunzo - Parent Company

Dunzo Digital Private Limited is the parent company of the hyper-local demand delivery service startup Dunzo. It was incorporated on July 8th, 2014, and is registered at the Registrar of Companies, Bangalore.

Dunzo - Founders/Owners and Team

Kabeer Biswas, Ankur Agarwal, Dalvir Suri, and Mukund Jha are the founders of Dunzo.

Kabeer Biswas ideated Dunzo. At the age of 28, he decided to save people's time and initiated the plans for Dunzo. He is an engineer who graduated from Mumbai University and completed his master's studies from the Narsee Monjee Institute of Management in Mumbai. In 2007, he started working with Airtel as a product and sales manager.

Dunzo owner
Co-Founders of Dunzo

Ankur Agarwal, a computer science graduate from IIT Roorkee, is the co-founder of Dunzo. Ankur worked with the third co-founder Mukund Jha at Google and the duo also started an HR tech company named 'Filter'.

The fourth co-founder of Dunzo is Dalvir Suri who is a graduate from Mumbai University. Dalvir had worked at IBM and was also the head of operations and delivery at Cybrilla Technologies.

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Dunzo is a slang abbreviation that refers to 'do, over, and finished'. The company kept the name Dunzo to finish the work that people had pending or wanted to delegate. The idea behind the logo and the brand is to be quick, reliable, and bold. Dunzo is about being constantly on the move.

Dunzo Logo
Dunzo Logo

How was Dunzo Started?

Kabeer Biswas got bored in six months after shifting to Bengaluru. He decided to test a new business idea based on a self-completing, to-do-list product. This was the core idea behind Dunzo. His small room in a duplex became the headquarters of Dunzo. He started spreading the word about the concept to his friends. Kabeer soon started running errands for people on bike and completed deliveries all by himself. People dropped a message on his WhatsApp number and he ensured their task was done.

To help him in this initiative, he hired a few people from an NGO on a part-time basis. This team completed 70 deliveries in just one day in June 2015. This gave Dunzo a popularity boost and in the next three months, the startup received its first major investment. Due to the surge in demand, the WhatsApp-based business and service was transformed into an app in 2016. Other co-founders stepped in and made the Dunzo app a huge success.

Dunzo - Business Model and Revenue Model

Dunzo functions through an app and a website. It provides on-demand concierge service in the hyper-local market. Dunzo works through a data-driven platform where it connects a delivery person to the nearest user. The activity of this person can be tracked throughout the delivery. When there are any purchases to be made, the users can even use the chatbox, send relevant images of the specific product, and communicate accordingly. Dunzo also provides Dunzo cash and other digital payment options. Dunzo uses Artificial Intelligence in its platform to give the users a satisfactory and smooth experience.

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Dunzo - Revenue

Dunzo reported its revenue from operations to be $3.7 Million (INR 27.5 crores) during FY20.

Dunzo reported a total revenue of $483 K (INR 3.5 crores) in FY19. $104 K (INR 76 lakhs) was from "revenue from operations", and of $372 K(INR. 2.7 crores) was from "other incomes".

Dunzo reported a loss of $23.4Million (INR 169.7 crores) in FY19, an increase by 671% compared to a loss of $2.9 Milion (INR 21.9 crores) in the previous year (as stated by the documents filled with the Registrar of Companies).

Dunzo - Funding and Investors

Dunzo has raised a total funding of approximately $140 Million in 15 rounds of funding. Dunzo recently raised $40 Million from Google, LightBox and others in its Series E round.

Dunzo's funding details are as follows:

Date Amount Investors Series
November 2016 $1.18 Million Aspada Investment Series A
December 2017 $12.3 Million Google, Blume Ventures, Aspada   Investment Series B
November 2018 $1 Million Alteria Capital Debt
February 2019 $3.1 Million Blume Ventures, Lakshmi Narayanan,   Raintree Family Office, Monika Garware Modi Series C
February 2019 $0.4 Million - Series C
April 2019 $9.4 Million Google, Blume Ventures, Alteria   Capital, Patni Wealth Advisors Corporate Round
May 2019 $0.6 Million Kalpavriksh Fund Venture Round
June 2019 $0.4 Million Belltower Fund Group Ltd Series C
August 2019 $2.8 Million Alteria Capital Debt
October 2019 $45 Million Lightbox Ventures, 3L Capital,   STIC Investment, STIC Ventures and Google Series D
February 2020 $11 Million Alteria Capital Debt
September 2020 $28 Million Google, Lightstone Fund Series E
January 2021 $40 Million Google, Lightbox, Evolvence, Hana Financial Investment, LGT Lightstone Aspada, and Alteria Series E

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Dunzo - Startup Challenges

Like every other startup, Dunzo also faced many hiccups and challenges. The major pain points for the company were an inefficient delivery system, the time taken by the runners to complete the deliveries, website and mobile application management, and major financial losses.

Dunzo - Competitors

The prominent competitors of Dunzo are Swiggy Go, Jhutpat and Meratask in Delhi, and Jugnoo in Chandigarh. It also has rivals emerging out of metro cities like Delhi, Pune, and Bengaluru. The logistics industry in India is huge and intense competition is inevitable.

Dunzo - Categories

Dunzo offers many features under one roof, i.e., its app suffices for all possible needs. Home groceries, food, medicines, pet supplies, health and wellness, gifts, bike rides, pick and drop, laundry delivery, and various other categories/services are provided by Dunzo.

Dunzo - Future Plans

Dunzo has garnered massive popularity in the cities it presently operates in. The company has literally made the lives of people easy and stress-free. In the near future, the company is aiming to strengthen product searches on its app by partnering with different merchants and vendors. The team at Dunzo wants to expand its coverage of physical retail stores on the mobile application. Dunzo is also in the process of expanding its outreach to different tier-two cities.

Dunzo - FAQs

What is Dunzo used for?

Dunzo is a hyper-local on demand delivery service in India. It is a delivery company that delivers anything and everything on demand with minimum delivery charges.

How much does Dunzo cost?

Dunzo approximately charges INR 40 for 4 km, INR 80 for 8 km, and INR 120 for distance greater than 8 km.

What does Dunzo mean?

Dunzo is a slang abbreviation that refers to 'do, over, and finished'.

Who is the CEO of Dunzo?

Kabeer Biswas is the founder and CEO of Dunzo.

How long does Dunzo take to deliver?

The entire delivery cycle approximately takes 35-40 minutes.

Is Dunzo Reliable?

Delivering an exceptional customer experience for its platform's users is Dunzo's main motto. Hundreds of positive reviews speak for Dunzo's reliability.

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