Are Mobile Wallets In India A Scam? Learn About Top 10 e-Wallets On Your Smartphone

Avantika Bhardwaj Avantika Bhardwaj
Jan 20, 2021 12 min read
Are Mobile Wallets In India A Scam? Learn About Top 10 e-Wallets On Your Smartphone

The globe is seen slowly paving its way towards a cashless society. From invoices to cards and now to mobile wallets, this significant transformation has reduced the weights of bulky wallets. We can pay for any product, transfer money, make bill payments, and almost everything to do with money from the comfort of our home. Payment wallets in India have made online transactions of money easy and fast, with its one-tap feature and quick processing, all at one go.

What is a Mobile Wallet?
How Does A Mobile Wallet Work?
Types Of Mobile Wallets In India
Are Mobile Wallets Secure?
Top 10 Mobile Wallets In India
Advantages Of Mobile Wallets
Mobile Wallet vs Digital Wallet
Limitations Of Mobile Wallets In India

What is a Mobile Wallet?

A mobile wallet is a digital wallet that uses a bank account or credit/debit card to make payments seamlessly while securing the data of the user. They are designed to enable secured transactions with a hassle-free process, with reduced fraud. This method of online payment has proved to be more economical as compared to other physical wallets. These wallets are easily accessible as well from the play-store or app-store.

India ranks 2nd highest in the Asia Pacific for digital payment adoption.
best mobile wallets in India
Top 10 Mobile Wallets In India 2020

Since Demonetization hit the Indian Economy harshly, the Government promoted the use of these wallets and since then the user base of these e-wallets has been increasing significantly. Many digital wallets by the Indian Government has been given to citizens like UPI, BHIM, Aadhaar Pay and Payment Banks.

How Does A Mobile Wallet Work?

Start by downloading the mobile app of your choice onto your smartphone. Then, load the card information you want to store, from debit, and credit cards to loyalty cards and even coupons.

When you want to make a purchase with your mobile wallet, you can either:

  • Choose your app and select a card at the checkout screen when you’re shopping online with your smartphone.
  • Tap your phone to a digital payment-enabled terminal at participating merchants when checking out. Mobile wallets use what is called a Near-Field Communication (NFC) chip that lets you use contactless payment with a physical card.

Types Of Mobile Wallets In India

Closed PPI Semi-Closed PPI Open PPI
Issued by a company to buy goods and services only from that company; it does not permit cash withdrawals or redemptions. Can be used to buy goods and services from merchants that have a contract with the Issuer to accept the payment instrument; it does not permit cash withdrawals or redemptions. Allows a user to buy goods and services, withdraw cash at ATMs or banks, and transfer funds.
No KYC required No As Such compulsion for KYC KYC is Required
Makemytrip Wallet Mobikwik PayTM Payment bank

Are Mobile Wallets Secure?

One security concern when using a mobile wallet is losing your phone or having it stolen. That’s why it’s smart to use something like two-factor authentication, which could include setting up a personal identification number or a fingerprint requirement to unlock your phone.

You can also protect your data by installing apps that will help you locate your phone if you lose it or remotely wipe the data so a thief can’t reach the sensitive information in your phone. If you see any suspicious or unauthorized charges on your account(s), it’s a good idea to immediately change your password and call your bank to let them know.

Top 10 Mobile Wallets In India

Google Pay
BHIM Axis Pay
Yono (SBI)
Citi MasterPass
ICICI Pockets
HDFC PayZapp
Amazon Pay


Paytm Logo

Paytm is one of the largest online commerce platforms in India offering its customers a mobile wallet to store money and make quick transactions. It is considered by many as the best wallet app in India. Paytm was launched in 2010 which basically works on a semi-closed model. Users can load money and make payments to merchants. E-Commerce is an added benefit of it, but despite that, you can make bill payments, transfer money, and avail services of entertainment, travel, and cashback. Paytm is accepted almost everywhere.

The Number of installs: 100 Million+ on Google Play Store.

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Google Pay

Google Pay Logo

It was formerly known as Tez and for obvious reasons, it gained its user base really quick, in spite of being a late entrant in the mobile wallet industry. It is the best online payment app or best money transfer app with cashback. It works with your existing bank account, which already means that your money is safe with the bank and no issues of recharging your wallet every month. Send or receive money from your friend directly to your bank account. There is also no such issue regarding KYC making it all the more popular.

Number of installs: 100 Million+ on Google Play Store

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BHIM Axis Pay

BHIM Axis Pay Logo

BHIM (Bharat Interface for Money) is another best mobile wallet in India. It is a mobile wallet app developed by National Payments Corporation of India (NPCI), based on Unified Payment Interface (UPI). Launched in December 2016, it is intended to facilitate e-payments directly through banks. Users register their bank account with BHIM and set a UPI PIN for the bank account. It can be used by both Axis Bank users as well as other banks users. The Mobile Number is then the permanent address and they can start transacting. User can pay their friends, family and merchants with the tap of a button.

Number of installs: 5 Million+ on Google Play Store.

Everything You Need To Know about Unified Payments Interface | UPI
#UPI #Cashless transaction


PhonePe Logo

PhonePe was launched in 2015 which is now a part of Flipkart. From UPI Payments to mobile recharges, money transfers to online bill payments, this can be done easily on PhonePe. With a good user interface, it has offered the safest and fastest online transaction experience in India.

Number of installs: 100 Million+ on Google Play Store

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MobiKwik Logo

Mobikwik was launched in 2009 with its key proposition in Recharge and Bill payments. It’s one of the independent mobile payment networks that has a user base of 32 million. This e-wallet lets its users add money using debit cards, credit cards, net banking, and even doorstep cash services. One of the unique features it has offered its users is ‘expense tracker’, basically which allows users to set a budget for expenses via SMS data to analyze and control the expenditure.

Number of installs: 50 Million+ on GooglePlay Store

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Company Profile is an initiative by StartupTalky to publish verified informationon different startups and organizations. The content in this post has beenapproved by the organization it is based on. Using a Mobile Wallet has now turned out to be a habit of many. Easy hassle-freepayment and no wo…

Yono (SBI)

Yono SBI Logo

This application was launched by the State Bank of India to let users transfer money to other users, pay bills, recharges, book tickets, shopping, and travel. This is one of the top mobile wallets in India and has offered its mobile wallet services in 13 languages and the best part is, it is also available to non-SBI customers. It taps into the special feature where-in it allows its users to set reminders for dues, money transfers, and view mini-statement for the transactions done already.

Number of installs: 50 Million+ on Google Play Store

Citi MasterPass

Citi MasterPass Logo

Citi MasterPass was launched recently by Citi Bank India and MasterCard. This is one of India’s first global outreach in terms of digital wallets for faster and secure shopping. Citi Bank debit and Master card customers become the first in this country to shop at more than 250,000 e-commerce merchants. It has ensured fast checkout with a single tap and stores all credit, debit, prepaid, and shipping details.

Number of installs: 1 Million+ on Google Play Store

ICICI Pockets

CICI Pockets Logo

It’s one of the best mobile wallets in India. It has provided the convenience of using any bank account in India to fund your mobile wallet and pay for transactions. It basically uses a virtual VISA card that enables its users to transact on any website or mobile application in India and provides exclusive deals or packages from associated brands.

Number of installs: 5 Million+ on Google Play Store

HDFC PayZapp

HDFC PayZapp Logo

PayZapp is a complete payment solution which has a one-tap feature for easy payment. Not only does it let you recharge your phone or send money but also your DTH and data cards, pay utility bills, compare book flight tickets, trains, hotels and, shops.

Number of installs: 10 Million+ on Google Play Store

Amazon Pay

Amazon Pay Logo

Owned by Amazon, this online payment processing service was launched in 2017 in India (globally- 2007). Amazon Pay has focused its customers more on Amazon and so it gives its users the option to pay with their Amazon accounts on external merchant websites, including apps like BigBazaar etc. With Amazon Pay, you get to shop on Amazon with the number of cashback and discounts with fast shipping services. Recently, Amazon Pay got tied up with fintech companies, such as, Zest Money to enable no-cost EMI payment options. The application has also made it easier for buyers to buy products on Amazon and pay later via affordable monthly installments.

Number of installs: Undisclosed

best mobile wallets in India
Mobile Wallets' Usage in India

Advantages Of Mobile Wallets

1. One-Click Pay

This is one of the most convenient ways to make payments since the user can pay via such wallets. The mobile wallet takes the information from your card (credit/debit) and makes payments directly or adds money in your wallet. This has offered easy accessibility to users.

2. Multiple Features and Uses

With easy accessibility, it can be used anytime, anywhere. These mobile wallets can be used in a jiffy, it’s just that you need a proper internet connection for your device. Also, your single mobile wallet account can be accessed on any of your devices like laptops, PC, or smartphones with authenticated verification.

3. Robust Security Features

Mobile wallets have tried hard to provide extensive safety and security to. Almost more than half of the population have shifted from leather wallets to e-wallets for protection of their money. Mobile wallets have also reduced the chance of daily theft or losing cash.

4. Several Benefits

They come up with several other benefits like loyalty programs, cashback, rewards, shopping benefits, and many more so that their customers stay happy. Simultaneously, users can also save money through heavy discounts and offers.

best mobile wallets in India
How funds in a Mobile Wallet are spent in India

Mobile Wallet vs Digital Wallet

Mobile Wallet Digital Wallet
Mobile wallets are payment apps housed on mobile devices, like smartphones and wearables. Consumers using digital wallets, may or may not interact with them on their smartphones.
Consumers mostly use a mobile wallet for in-person transactions. Consumers mostly use a digital wallet for online shopping or purchases.
Some of the most popular mobile wallets are Apple pay, Samsung pay, etc. Some of the most popular digital wallets are Paytm, Paypal, etc.

Limitations Of Mobile Wallets In India

  • A limit is set on the amount that you can deposit in your mobile wallet. For instance, Paytm allows the amount of ₹20,000 in its wallet.
  • The number of merchants listed or having a tie-up with these wallets is limited. In that case, you would always need to carry some cash in urgency.
  • Sometimes, Infrastructure issues stand for a lot of lost transactions or common ‘server down’ problems.
  • Few times, some fraud calls can also cause a possibility of a mobile theft where your personal information is compromised.
  • One of the major concern is that a person needs a smartphone to make online transactions possible and that too, with good internet connectivity. This alone has stood a major limit to many poor families, who still carry cash in their pockets.
More than 40% of respondents used a smartphone in India.
top 10 e-wallets in India
E-commerce Payment Method Split By Value

While these large numbers and large user-base indicate the growing need for secure, faster, and efficient transaction methods for the online marketplace. Regardless of what we’ve seen and read, top e-wallets in India have outweighed its concerns. The use of e-wallets has constantly increased due to obvious reasons and its shocking offers. Mobile wallets continue to gain prominence in smartphones and laptops across the globe and have dominated the discussions of new ways to pay.

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What is a digital wallet and how does it work?

A digital wallet sometimes called an e-wallet, is a service that allows you to pay for things, usually through a mobile phone app. It also stores a number of other items a traditional wallet would hold, such as a driver's license, gift cards, tickets for entertainment events, and transportation passes.

What is a digital wallet used for?

A digital wallet (or e-wallet) is a software-based system that securely stores users' payment information and passwords for numerous payment methods and websites. By using a digital wallet, users can complete purchases easily and quickly with near-field communications technology.

Which is better PhonePe or Google pay or Paytm?

Experts suggest that all three digital transaction apps, more or less, are equally secure. While Google's brand image definitely does some good to Google Pay, Paytm, and PhonePe continue to be an easy pick for others due to their many features.

How to get PhonePe cashback?

  • Download PhonePe App.
  • Do the needful for PhonePe Login / Signup.
  • Set Your Virtual Payment Address (VPA)
  • Click On Bank Accounts From Menu &Link Your Bank Account.
  • Recharge Your Mobile.

How can I check my Paytm balance online?

  • Step 1: Tap on the Bank Account icon on the updated Paytm App, and click on Savings Account Details. Scroll down and click on View/Manage Card.
  • Step 2: Click on View Details and proceed to enter your 4-digit Paytm Passcode. You should now have all the details you need.

What is the Paytm market share in India?

Paytm market share 2020: A Redseer Consulting report revealed that India's homegrown financial services platform Paytm tops merchant payments list by constituting 50 % of the market share, followed by PhonePe at 30%, GPay at 10 %, and others at 10 per cent.

What is the difference between Paytm vs PhonePe?

Paytm Allows transactions across multiple modes like wallets, UPI, and payment gateway. PhonePe has recently started it's wallet service but it is widely used for its UPI based transaction which doesn't charge you for any transaction.

How can I recharge by Paytm or How to recharge mobile online?

Paytm recharge:

  • Select the app and fill in the details for the Paytm Login requirement.
  • Enter your prepaid mobile number.
  • Select your mobile operator if Paytm can't detect automatically.
  • Enter the amount.
  • Now proceed with the payment, you can do so through Credit/ Debit Card, Net Banking or Paytm Wallet as per your choice, all our payment means are secure and protected.
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