Story About FirstCry: Business Model and Company Profile

Rishabh Rathi Rishabh Rathi
Jun 9, 2021 8 min read
Story About FirstCry: Business Model and Company Profile

Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by FirstCry.

90's kids could have never imagined the appeal of online shopping. Nor did anyone fathom that e-commerce would transform the concept of purchasing. Taking the online shopping spree one step further, Supam Maheshwari and Amitava Saha started FirstCry in 2010 for providing baby care products to the masses.

Read more about FirstCry, how it was started, founders and team, growth, business model, challenges faced, funding, acquisitions, and competitors.

FirstCry - Company Highlights

Startup Name FirstCry
Headquarters Pune, India
Sector Online Baby Products
Founders Amitava Saha and Supam Maheshwari
Founded September 2010
Parent Organization BrainBees Solutions Pvt Ltd.
Website firstcry.com
Contact customercare@firstcry.com

About FirstCry and How it Works
FirstCry - Founders/Owners and Team
How was FirstCry Started?
FirstCry - Startup Launch
FirstCry - Business Model and Revenue Model
FirstCry - Startup Challenges
FirstCry - Funding and Investors
FirstCry - Valuation
FirstCry - Acquisitions
FirstCry - Growth and Revenue
FirstCry - Competitors
FirstCry - FAQs


About FirstCry and How it Works

FirstCry is an online-cum-offline brand providing a wide range of products for babies, kids, and moms. The startup was born out of a desire to solve the problem of millions of parents in India not having access to the best brands and baby care products for their offspring. The product categories at firstcry.com comprise diapering, feeding and nursing, skin and health care, toys, clothes, footwear, fashion accessories, and much more.

Firstcry.com has a product inventory of more than 90,000 items from around 1200 international and Indian brands. Mattel, Ben10, Pigeon, Funskool, Hotwheels, Nuby, Farlin, Medela, Pampers, Disney, Barbie, Gerber, and Fisher Price are some of them.

FirstCry logo

The company provides the best products and brands at reasonable prices complemented by quality online shopping experience, fast and reliable delivery service, and prompt customer care.


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FirstCry - Founders/Owners and Team

FirstCry was founded by Supam Maheshwari and Amitava Saha.

Supam Maheshwari, CEO and Co-founder of FirstCry
Supam Maheshwari, CEO and owner of FirstCry

The CEO and co-founder of FirstCry, Supam Maheshwari is an IIM Ahmedabad graduate and an engineer from Delhi College of Engineering. He is a first-generation entrepreneur and has also co-founded XpressBees, one of the largest logistics companies in India. Before launching FirstCry, Supam was the co-founder and CEO of Brainvisa Technologies, one of the largest e-learning ventures in India.

Amitava Saha, the COO and co-founder of FirstCry, has a master's degree from IIM Lucknow and a B.Tech from IIT Varanasi. Saha also worked with Supam for the launch of XpressBees. Post XpressBees, they collaborated again for another exciting venture โ€” FirstCry. It is India's finest online platform for baby care products.

How was FirstCry Started?

The seeds were sown in 2010 when the options for buying baby care and kids' products online were extremely limited in India. Supam, the co-founder and owner of FirstCry, would buy things for his son from the countries he visited for business trips. The situation made him realize the huge opportunity for an online platform in the Indian market that would give Indian parents access to the best baby care brands from across the globe. This is how Supam Maheshwari and Amitava Saha started FirstCry.

FirstCry - Startup Launch

FirstCry initially was following an inventory-based model wherein the venture was just shipping products across the country from its warehouses in Pune, Delhi, Bangalore, and Kolkata. After a few years, FirstCry started adding retailers to its platform and presented an opportunity for local retailers to sell their products on its website.

The Company also has two private labels called BabyHug, which is into apparel for babies and kids, and CuteWalk, a footwear brand. FirstCry is now one of the largest online shopping platforms for kids and has over 350 franchised brick-and-mortar shops in more than 100 Indian cities.


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FirstCry - Business Model and Revenue Model

FirstCry works on an integrated hybrid business model which includes online platforms and offline stores. Apart from its massive online presence, the company also has over 400 stores including 350 franchise stores across India. FirstCry runs a unique program through which it reaches over 70,000 parents each month by giving out a 'FirstCry Box'.

This program gives free gift boxes to new parents across 6,000 hospitals in the country as a token of congratulations on the birth of their child. The box contains basic necessities like diapers, baby lotion, baby oil, etc. from leading brands such as Mamy Poko and Libero. FirstCry has reached out to millions of parents across India through this initiative to date.


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FirstCry - Startup Challenges

  • The baby care segment in India is huge and promising. But the challenge lies in the fact that the market is really unorganized.
  • Like any other business, staying relevant for consumers is imperative. Hence, the FirstCry team has to work on its toes to launch innovative and exciting strategies for its consumers.

FirstCry - Funding and Investors

FirstCry has raised a total of $741.4M in funding over 10 rounds. The latest funding of $313 million was raised on March 30, 2021 from secondary market round and venture round.

Here is a list of all the funding rounds held by FirstCry.

Date Stage Amount Investor
April 2011 Series A $4 million SAIF Partners
February 2012 Series B $14 million Chiratae Ventures, IDG Ventures India
January 2014 Series C $15 million Vertex Ventures
February 2015 Series D $26 million Valiant Capital Partners
April 2015 Series D $10 million Valiant Capital Partners, NEA
February 2016 Series D $26 million Valiant Capital Partners
October 2016 Venture Round $34 million Vertex Ventures, Mahindra Group
January 2019 Series E $150 million SoftBank Vision Fund
February 2020 Series E $150 million SoftBank Vision Fund
March 2021 Venture Round $13 million Premji Invest
March 2021 Secondary Market $300 million TPG, ChrysCapital and Premji Invest

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FirstCry - Valuation

FirstCryโ€™s is valued at $1.9 billion and is one of the recent additions to Indiaโ€™s unicorn club. It must be noted that the estimated value is based on projections made by FirstCry and there is no new valuation report corroborating the unicorn claims. Firstcry has raised $13 Mn (INR 95 Cr) in an equity funding round from pi Ventures through its opportunity fund I. TPG, ChrysCapital and Premji Invest - has invested around $315 million in Firstcry, valuing the baby products company at around $1.9 billion.

FirstCry - Acquisitions

FirstCry has acquired 2 organizations. The recent acquisition was Oi Playschool on Nov 28, 2019. FirstCry Oi Playschool is a chain of premium playschools focusing on safety, security, and hygiene.

In 2016, BrainBees Solution-owned FirstCry acquired Mumbai-based BabyOye for $54 million. BabyOye is an e-commerce portal dealing in pregnancy, infant care, and mother care products in India.

Acquired Date Amount
Babyoye October 2016 $54 million
Oi Playschool November 2019 -

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FirstCry - Growth and Revenue

FirstCry claims to be Asia's largest online store for baby and kids' products.

FirstCry has reported a 65.8 per cent jump in its FY20 revenue from $73.59 million (INR 535 crore) during FY 2019 to $122.07 million (INR 887.5 crore) in FY 2020.

In FY 2019, FirstCry reported a revenue of $73.5 million (INR 535 Cr). In FY 2018, the revenue grew by 48.03% from $33.06 million (INR 240 Cr) in FY17 to $48.84 million(INR 355.2 Cr).

  • FirstCry has 2,00,000 + unique products and hosts 6,000+ brands. The growth rate of the company has been exponential.
  • It has around 400+ offline stores across India.
  • 'FirstCry parenting' is India's largest community of parents. It sees around 13 million unique users every month and the overall engagement on the platform stands at 92 million users per month.
  • The FirstCry app has more than 10 million downloads on Google Play Store and App Store.

Mr. Amitabh Bachchan is the brand ambassador of FirstCry.

Firstcry Advertisement

FirstCry - Competitors

The company has a huge market presence. FirstCry and baby care have become synonymous to some extent. Thus, FirstCry does not have direct competition but online portals like Myntra and Amazon may pose some resistance to the company's online base. FirstCry's offline stores may face competition from local vendors and shopkeepers.

FirstCry - FAQs

Who is the Brand Ambassador of FirstCry?

Amitabh Bachchan.

How much is the Revenue of FirstCry?

FirstCry has reported a 65.8 per cent jump in its FY20 revenue from$73.59 million (INR 535 crore) during FY 2019 to $122.07 million (INR 887.5 crore) in FY 2020.

Who is the Owner of FirstCry/Who Started FirstCry?

FirstCry was founded by Supam Maheshwari and Amitava Saha.

Who are the Top Competitors of FirstCry?

Kraftly, Snapdeal, BeiBei , Myntra, and Amazon are some prominent competitors of FirstCry.

Is FirstCry an Indian company?

FirstCry is an Indian online store for baby products. It was launched in the year 2010.

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