Rake: One-Stop Messaging Platform For Your Team

Dev Kumar Padhy Dev Kumar Padhy
Apr 11, 2021 5 min read
Rake: One-Stop Messaging Platform For Your Team

Being able to communicate is one of the best qualities an entrepreneur or a business owner could have. Therefore, effective communication becomes key in every aspect of your business.

For instance, if you have a new product or service you want to sell to your customers, you need to be able to convey the message in a proper way through all the right channels. The marketing strategies of all businesses revolve around proper communication between the brand and its customers. This is why it becomes all the more important to get your team in perfect harmony with an all-in-one web platform that effortlessly combines collaboration and messaging.

Meet Rake…

What is Rake?
Rake - Features
Rake - Pricing
Rake - FAQ’s
Conclusion

What is Rake?

Rake is a web platform that offers a centralized messaging hub that simplifies workplace and omni-channel messaging with easy-to-use tools.

Rake allows users access to critical team collaboration tools like direct messages and channel conversations. These features will help you and your team to be on the same page.

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Rake - Features

Omnichannel chat

Not only can you communicate effectively with your team, with Rake you can do more. Rake will help you connect to your social media fans, site visitors, and prospective clients. This will in turn help you boost your conversation rate, improve customer service and most importantly increase your sales.

Rake - Omnichannel feature
Rake - Omnichannel feature

Messaging Platform

Rake is one of the best messaging platforms out there. It has features that allow users to share their ideas, messages, announcements, files, links, documents, calendar appointments, images, and more.

It incorporates many features from other popular collaboration and chat tools.

Knowledge Base

With the knowledge base feature, Rake allows you to keep track of key information and FAQs without any hassle. You can even extend this feature to your website, which integrates perfectly into active chat conversations for your customers.

Searchable chats

One of the best features of Rake is that you can search all your chat conversations and find the information you were looking for. You can perform searches across conversations with filters by customer, date, platform, channel, user, and more.

Customizable live chat

You can instantly activate this feature by simply adding a single line of JavaScript. Since all the settings are managed on the server-side, all you have to do is install and forget it. Such low maintenance strategies are easier to carry out and without wasting any time.

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Website monitoring

Rake has a website visitor monitoring feature, which allows you to get real-time notifications about new site visitors with a history of their location and which site brought them to you.

Rake - website monitoring feature
Rake - website monitoring feature

Task management

Rake’s task management feature has a simple and clean interface where you can use Task types to define, due dates, workflows, assignees, and Webhooks so your team can always be accountable and be on track for success.

Rake - Pricing

Features

  • Website live visitor monitoring
  • Web live chat
  • Website visitor chat invitations
  • Direct & Channel messaging
  • File-image-document sharing
  • Programmable proactive messages
  • Session transfer
  • Session monitoring/takeover
  • Two-way SMS number
  • Connect live agents
  • Facebook messenger
  • Google business
  • Enhanced messaging tools
  • Task types & Tasks
  • Quick messages
  • Conversation tags
  • Knowledge base
  • Mobile app
  • Real-time alerts
  • Analytics
  • Robust search
  • Customer integrity
  • Account manager
  • Onboarding consulting
  • Roles and permissions

License Tier 1

$49/ lifetime

  • All features above included
  • 25 users
  • 5 workspaces
  • 1,000 total SMS messages (US only)
  • Unlimited chat domains
  • Unlimited chat widgets
  • Unlimited search history
  • Branding removal
  • Customize to include your own brand

License Tier 2

$98/ lifetime

  • All features above included
  • 50 users
  • 10 workspaces
  • 2,000 total SMS messages (US only)
  • Unlimited chat domains
  • Unlimited chat widgets
  • Unlimited search history
  • Branding removal
  • Customize to include your own brand

License Tier 3

$147/ lifetime

  • All features above included
  • 100 users
  • 20 workspaces
  • 2,000 total SMS messages (US only)
  • Unlimited chat domains
  • Unlimited chat widgets
  • Unlimited search history
  • Branding removal
  • Customize to include your own brand

Rake - FAQ’s

What is a Rake workspace?

A workspace could be any business, organization or group. Rake helps all of the workspace's stakeholders (internal and external) connect, engage, and manage all forms of messaging in an organized way. A new workspace starts with the workspace owner, this is a role that allows that user to invite other users, create focused channels, build-out task types, knowledge base articles, and workflows.

Can I reach out to my site visitors and offer help?

Yes, you can! Rake plans include features like visitor invitations through which you can engage with your visitors

Is the live chat option with customers available on my mobile?

Yes, FREE mobile apps for iOS and Android devices offer full messaging functionality. With Rake, you can keep chatting on the go, anywhere with an internet connection.

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Conclusion

Just because you have a large team does not necessarily mean you have to buy a bunch of different software just to get in touch with your team. You can’t afford to waste your time or your team’s trying to get everyone on the same page.

As a business owner or team leader, you must focus on the business and let Rake do the rest for you. It will create a centralized communication hub so that your team has all the information they would need to carry on their work and you don’t even have to break a sweat.

Get Rake today!

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