Ecom Express—Leading End-To-End Logistics Solutions Provider

Chayanika Goswami Chayanika Goswami
Apr 07, 2021 8 min read
Ecom Express—Leading End-To-End Logistics Solutions Provider

Collection and Distribution are the two main aspects of trade and commerce. Especially these days when e-commerce is booming, logistics has gained a renewed importance. As per a KPMG report, the e-commerce retail logistics market was valued at USD 1.35 billion in 2018 and is expected to grow by 36%  till 2023. To tap this growing demand, four ex Blue Dart employees started up Ecom Express in 2012. Today Ecom Express offers nation wide express delivery services to e-commerce industry. Let's explore more about the journey and accomplishments of this startup that has established itself as one of the best delivery services in the country. Read about Ecom Express Company Profile, Competitors, Business Model, Founders, Funding, Logo etc.,

Ecom Express – Company Highlights

Company Name Ecom Express
Headquarter Gurugram
Founders T.A.Krishnan, K.Satyanarayana, Manju Dhawan & Sanjeev Saxena
Sector Logistics
Founded 2012
Parent Organization Ecom Express Private Limited
Website ecomexpress.in

Ecom Express—About
Ecom Express—USPs
Ecom Express—Founders and Team
Ecom Express—Name and Logo
Ecom Express—Business Model
Ecom Express—Funding and Investors
Ecom Express—Awards
Ecom Express—Competitors
Ecom Express—Growth and Revenue
Ecom Express—Future Plans
Ecom Express—FAQ's
Ecom Express—Conclusion

Ecom Express—About

Ecom Express is a leading logistics service provider in the country which was started in the year 2012. The company offers a variety of facilities such as express services, digital services and fulfillment services.

The Express services include ‘Ecom Express Service’ and ‘Ecom Ground Service’. Ecom Express Service renders pick-up (from sellers or warehouses)  and delivery of products (to end customers) that are ordered online. While, Ecom Ground Service is specifically designed for transporting huge and bulky products. They use inbuilt automated systems for tracking end-to-end orders.  Under the Express service, Ecom Express also ensures QC (quality check) enabled reverse logistics facilities, whereby trained Ecom Express executives perform quality check of the products being returned by the end customers and deliver it safely to the sellers or to the warehouse from where the product was dispatched.

Ecom Digital Services offers e-KYC-Aadhar based biometric verification and industry specific cash, cheque and document collection and Contact Point Verification (CPV) services

Under Ecom fulfillment services, Ecom Express offers warehousing and order management services. As for warehousing, the clients can choose the location of warehouse and space required as per one's requirements.

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Ecom Express—USPs

Ecom Express stands ahead of other logistics services with its distinctive qualities. It serves in more than 2400 towns and cities in India, with a secured and reliable shipment of products with GPS enabled vehicles. With its fleet network operating in 150 long-haul runs and 480 short-haul runs, it covers almost 80% of the total orders via its own network. Ecom Express' order fulfillment services uses cutting edge technology to ensure controlled movements of orders and ensures point to point validation thus making it a transparent process. Besides, through features like efficient route optimization, real time electronic proof of delivery, cash-on-delivery collection, real time order tracking facilities, Ecom Express provides a seamless experience to both the end-customers and the consignees.


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Ecom Express—Founders and Team

When Ecom Express was started in 2012, e-commerce sector was not as popular as today. However with the years of experience they have, the Ecom Express founders could gauge the growth that logistics sector will see with the e-commerce revolution, and it is this vision that inspired them to start up.

Ecom Express - Founders

Ecom Express was founded by T.A Krishnan, K. Satyanarayana, Manju Dhawan, and Sanjeev Saxena.

Mr. T.A Krishnan is an acknowledged leader in the Indian Express and logistics industry with more than 26 years of experience in the delivery services.

Mr. K Satyanarayana executes the strategic developments and management of the company and has over 25 years of experience in the finance and administration domain of courier services.

With her innovative perceptions of the market trends and client-centric strategies along with 25 years of practice, Manju Dhawan leads the company with functional excellence.

Sanjeev Saxena drives the company’s fineness with his 25 years of expertise in IT, operations, and automation sector of the logistics services. The company has a team of directors and executive management with more than 19000 employees.

Ecom Express Logo

The Name ‘Ecom Express’ portrays the collection and distribution services offered by the company in the e-commerce industry.

Ecom Express—Business Model

Ecom Express operates in a B2B business model, and offers its services to e-commerce companies. With its digital services, Ecom Express also provides services  to companies from Banking, Insurance and Financial sectors. Ecom Express clientele includes market leaders such as Amazon, Flipkart, Clovia, Myntra, Paytm, Nykaa and more.


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Ecom Express—Funding and Investors

Ecom Express has reared a total funding of $215.4 million in four rounds with its latest funding of $36 million from the CDC group in December-2019.

Date Stage Amount Investors
September 2014 Venture Round $17 million Peepul Capital
June 2015 Private Equity Round $133 million Warburg Pincus
September 2017 Private Equity Round $30 million Warburg Pincus
December 2019 Private Equity Round $36 million CDC Group

Ecom Express—Awards

2017

  • Excellent Position Under E-commerce Logistics – CII Scale Awards
  • Best E-commerce Logistics Partner – ISCM LSP Awards
  • Most Disruptive Startup Logistics Idea, Supply Chain Disruptor of the year – The 11th Express Logistics and Supply Chain Leadership Awards
  • BW Disruptors Awards
  • SCM and Logistics – Entrepreneur India Awards
  • Best Cloud Implementation – BW CIO Imperatives
  • Women Supply Chain Icon of the year – The Global Logistics Excellence Awards
  • The Enterprise IT World Awards
  • Transport and Logistics Icon – 3rd Edition of the CIO Power List
  • Appreciation for Expert Panel Evaluation – BML Munjal Awards
  • Innovative CIOS Awards

2018

  • Exemplary Women Leadership Award – The 12thExpress Logistics and Supply Chain Leadership Awards.
  • Ecommerce Logistics - CII Scale Awards
  • Fastest Setting up of Delivery centers in India by a logistics company – LIMCA Book of Records.
  • SCM and Logistics - Entrepreneur India Awards
  • Last Mile Partner of the year, Supply Chain CIO of the year- The Global Logistics Excellence Awards

2019

  • Strategic Finance Transformation Icon – CFO Power List
  • CIO 500 Award
  • Fastest Growing Logistics Company of the year – Indian Oil Logistics Excellence Awards

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Ecom Express—Competitors

The top competitors of Ecom Express are Ekart Logistics, Delhivery, and Xpressbees. Though Delhivery generates more revenue than Ecom Express, the latter stands out exceptional in the e-commerce industry with its fastest-growing network and coverage across different cities in the country.

Ecom Express—Growth and Revenue

Ecom Express started its operations in 35 cities with 42 delivery centers with around 300 employees. Now, it has 19000+ employees, 2500 delivery branches in 2400 different cities with 8,00,000 shipments/day. The company’s annual revenue is estimated to be $144.5 million as per Owler.com. Ecom Express' revenue got increased from INR 579 Cr in the fiscal year 2017-2018 to INR 1018 Cr in 2018-2019, which is a 76% increase. The net loss is also reduced from INR 526 Cr to INR 129 Cr, thus 2018-2019 is a virtuous year of revenue accomplishment for Ecom Express.

Ecom Express—Future Plans

Ecom Express plans to hire around 15,000 employees in the next two years. With its presence not limited to just big cities and towns, but to many tier II, III and IV cities and also hinterlands,  Ecom Express aims to be the best benefactor and solutions provider for logistics services in the e-commerce industry. With collective values of Integrity, Commitment, Openness, Respect, and Passion, the Ecom Express' mission is to be the paramount in the industry.

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Ecom Express—FAQ's

How long does ECOM Express take to deliver?

The service offers timely Cash-on-delivery (COD) remittances and guaranteed Last-mile delivery of the orders in India within 24 to 72 hours, all around the year, including Sundays/Holidays.

How do I track my ECOM parcel?

Open Ecom Express official site and paste your Ecom Express airway bill NO. or Ecom Express tracking order number and click “TRACK MY ORDER”. Enter the Ecom Express tracking number and click “track” on top of this page to track your order and Ecom Express delivery, shipping, and shipway.

How does ECOM Express work?

Ecom Express uses its cutting-edge technology and automation solutions to enable first-mile pickup, processing, network optimization and last mile delivery. Ecom Express has its presence in all 29 states of the country and operates in over 2400 towns across 25,000+ PIN-codes in India.

Who is the owner of Ecom Express?

Ecom Express was founded by T.A Krishnan, K. Satyanarayana, Manju Dhawan, and Sanjeev Saxena.

T. A. Krishnan is the CEO of Ecom Express Private Limited. He is a recognized leader in the Indian express and logistics industry.

How do I return an item to ECOM Express?

  • Go to the 'Orders' tab in the left menu.
  • Now, click on 'All Orders'
  • For all shipments that have been marked as 'Delivered', you will automatically find a 'Create Return' option.
  • Click on 'Create Return'
  • A new page with prefilled details about your order will open.

How do I complain to ECOM Express?

Ecom Express customer support has been notified about the posted complaint. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Ecom Express—Conclusion

The leading logistics solutions provider that provides end-to-end with a focus on speed, safe, and reliable nationwide express delivery services to the e-commerce industry. Ecom Express has been operational since its inception and the company has not made IPO claims till now. The company is fully functional without any obstacle and is leading the delivery market with flying colors. The company is planning to upscale its business by opening new branches in new towns and cities.

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