The term BPO (business process outsourcing) refers to delegating one's back-end processes to another company (vendor). Major corporations and businesses outsource their back-office work to BPO companies to minimize overhead cost and maximize productivity. Business process outsourcing can be segmented into back-office outsourcing and front-office outsourcing.
1. Back-Office Outsourcing
Back-office outsourcing services include:
- Data entry services.
- Processing services.
- Data management.
- Payment processing.
2. Front-Office Outsourcing
Front-office outsourcing services include:
- Order taking services.
- Inbound call center services.
- Customer service support.
- Outbound telemarketing support.
- Help desk support.
There are several BPO companies that have captured the market by storm. As a result, there is intense competition among BPO providers to stay at the top. Here are the top 10 BPO companies in India:
- Tata Consultancy Services
- WNS Global Services Private Ltd.
- EXL Service
- Wipro BPO
- Firstsource Solutions Ltd.
- Infosys BPO
- Aditya Birla Minacs Worldwide Ltd.
- Aegis Ltd.
- Hinduja Global Solutions
Top 10 BPO Companies in India
Genpact is the biggest BPO company in India. Genpact was founded in the year 1997 by James C. Madden. The company has made great strides to establish itself as one of the most trusted names when it comes to BPO services. Genpact employs more than 65,000 operators in India. It is based out of Gurgaon (Haryana) and is present in over 25 cities like Mumbai, Bangalore, and Chennai. Genpact works on business process and technology management. It has an annual turnover of more than $600 million.
2. Tata Consultancy Services
Tata Consultancy Services (TCS) is the second-best BPO company in India. TCS is primarily a Mumbai-based organization with a huge office in Bangalore. TCS offers enterprise services, platform solutions, analytics, insights services, and a lot more. TCS has more than 400,000 employees in India and several thousand in other parts of the globe. Tata Consultancy Services recorded around $23 billion in revenue in 2020.
3. WNS Global Services Private Ltd.
WNS Global Services Private Ltd. was founded in 1996. It was initially an in-house unit of British Airways and was known as WNS World Network Services. In 2003, the company began offering business management solutions to clients belonging to other industries. WNS Global Services frequently features in the list of the top 10 BPO providers in India and has more than 200 clients from all over the world.
WNS has more than 26000 employees and has its branches in 30 cities of India that include Bangalore, Mumbai, and New Delhi.
4. EXL Service
EXL Service is another BPO company in India which has over 100 clients around the world and functions through more than 30 delivery centers located across the globe. It has around 20,000 employees. EXL Service delivers outsourcing services to diverse sectors such as travel, healthcare, transportation, insurance, and banking. You can also count this in among the top 5 BPO companies in India. The company is headquartered in the USA and has offices all over India. EXL Service's revenue was around $950 million in 2019.
5. Wipro BPO
Wipro BPO is one of the biggest Indian BPO service providers. Wipro entered the BPO industry in 2002 and made its mark in the segment through a combination of operational excellence, industry expertise, and transformation capabilities. Wipro BPO is present in more than 175 cities spread across 6 continents. It is also one of the leading companies in India.
Wipro is headquartered in Bangalore and has branches in 20 Indian cities. Over 175,000 employees are associated with Wipro. The company offers a wide range of services such as customer management services, human resource outsourcing, and knowledge services. Wipro BPO recorded more than INR 200 crores in revenue in 2020.
6. Firstsource Solutions Ltd.
Founded in the year 2001, Firstsource Solutions climbed the ladder of success through innovative and value-added business process management services across the customer cycle.
Firstsource Solutions caters to renowned clients and has over 50 delivery centers in India. It has more than 20000 employees. Firstsource Solutions is based out of Mumbai. It provides services to various sectors such as insurance, telecommunication and media, healthcare and publishing, banking and financial services, and many others. Firstsource Solutions' services include customer management, data processing, collections, and consulting.
7. Infosys BPO
Infosys BPO has its footprint all over the world. It has a workforce of over 150,000 in India. The company is based out of Bangalore and has its offices in other parts of India as well. Infosys BPO offers diverse services such as human resources outsourcing, finance and accounting, customer service outsourcing, legal process outsourcing, procurement outsourcing, digital business services, and business transformation services. The revenue of this BPO company is around $400 million.
8. Aditya Birla Minacs Worldwide Ltd.
Aditya Birla Minacs has been functional for around 27 years now and continues to expand rapidly. It has 35 centers located in different parts of the world. Aditya Birla Minacs Worldwide Ltd. employs around 25000 people. It is based out of Bangalore with offices in Mumbai, Hyderabad, New Delhi, and Chennai. Its core service is business outsourcing.
9. Aegis Ltd.
Aegis has its presence in over 37 locations scattered across 7 countries. It has over 35 delivery centers in India. The company primarily functions out of Mumbai and has a branch in Bangalore. The company is owned by Essar, a $35 billion conglomerate. Aegis offers its services to companies dealing in healthcare, technology, retail, energy, telecom, finance and accounting, human resources, and enterprise applications. Over 55000 employees work for Aegis Ltd.
10. Hinduja Global Solutions
Hinduja Global Solutions (HGS) is part of the Hinduja group. The company started its operations in the year 2000 and has its presence in 10 countries. HGS has 24 delivery centers in India. It offers a wide range of services to various verticals such as healthcare, insurance, retail, banking, travel, hospitality, telecommunications, media, public sector, and consumer packaged goods. More than 24000 employees work for Hinduja Global Solutions.
So this is our list of BPO companies in India. You can check out and know them profoundly.
Frequently Asked Questions
Is BPO good for Career?
Business process outsourcing (BPO) is one of the fastest-growing sectors. The work environment in the BPO sector is excellent and comes with good wages.
How many BPO companies are there in India?
What is the common name of BPO?
Today, business process outsourcing (BPO) is known by many other names. Some popular marketing terms for BPO are sourcing, global outsourcing, right sourcing, right shoring, nearshoring, bestshoring, and offshoring.
What is the advantage of BPO?
One of the biggest advantages of BPOs is that they increase the speed of the business processes outsourced to them. BPOs have a very good response time and this allows clients to focus on the core activities. The fragmentation of activities speeds up the whole process and is very important in cases like customer service.
What is difference BPO and call center?
A BPO company performs the back-office tasks of any business like customer support or accounting functions, whereas a call center company handles just telephone calls. The process of outsourcing a specific function of any business to a third party is 'business processing outsourcing'.
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