The term BPO (Business Process Outsourcing) means giving back end processes to another company (vendor) to perform on their behalf. Major corporations, businesses outsource their back office work to BPO companies to minimize their overhead cost and productivity. There are a lot of BPO companies that have risen exponentially which is making difficult for a company to maintain a standard position in the market. So, let us see the the complete insights on the topic- Top 10 BPO Companies In India.
Business Process Outsourcing
Basically, Business Process Outsourcing can be segmented into back office outsourcing and front office outsourcing.
i) Back Office Outsourcing
Back Office Outsourcing services includes
- Data Entry Services
- Processing services
- Data management
- Payment processing
ii) Front Office Outsourcing
Front Office Outsourcing services include
- Order taking services
- Inbound Call Center Services
- Customer Service Support
- Outbound Telemarketing Support
- Help Desk support
Here is the list of the top 10 BPO companies in India
Genpact is one of the reputed BPO companies in India. Founded in year 1997 by James C. Madden. The company has made a great progress to establish itself as one of the most trusted names to offer BPO services in the country. Genpact employs more than 65000 operators in India. And it is based in Gurgaon, Haryana, expanded its wings over 25 cities like Mumbai, Bangalore, and Chennai. This company works on business process and technology management. It has a turnover of more than 600$ million.
2. Tata Consultancy Services
Tata Consultancy Services is second best BPO company in the top 10 list. TCS BPO is primarily Mumbai based company with a big office in Bangalore. TCS offers services that include enterprise services, platform solutions, analytics, and insights services, etc. This company has around 35000 employees in the country. It has a turnover less than $1 billion.
3. WNS Global Services (P) Ltd
This company is founded in 1996, initially it was an in-house unit of British Airways and was known as WNS world network services. In 2003 the company began offering business management solutions to clients belonging to other industries as well. It has around 200 clients all over the world.
It travels with around 26000 employees, this company is majorly based in Mumbai and it has its branches in 30 cities of the country like Bangalore, Mumbai and New Delhi.
4. Exp Service.com India
This company has over 100 clients around the world and it has over 30 delivery centers around the world. It has around 20, 000 employees. It delivers outsourcing services to diverse sectors such as travel, healthcare, transportation, insurance and banking. This company is headquartered in the USA with offices all over India. The total revenue of this company is around 500$ million.
5. Wipro BPO
Wipro BPO has a huge presence in this industry. Wipro entered the BPO industry in 2002. Wipro made its own mark in the industry through a combination of operational excellence, industry expertise and transformation capabilities. It has a presence in more than 175 cities spread across 6 continents. It also one of the leading companies in India.
The company is headquartered at Bangalore with branches in 20 cities across the country. The employees working in this company is over 20000. The company offers a wide range of services including customer management services, human resource outsourcing and knowledge services. This company has a turnover of 400$ million.
6. Firstsource Solutions Ltd
Founded in the year 2001, Firstsource Solutions climbed the ladder of success through innovative and value added business process management services across customer cycle.
This company has some outstanding clients and it has over 50 delivery centers in India. The company has around 33000 employees. It is based in Mumbai and Bangalore. It provides its services to sectors like insurance, telecommunication and media, healthcare and publishing, banking and financial services and many more. It's services include customer management, data processing, collections and consulting.
7. Infosys BPO
This company has a great presence all over the world. It has a workforce of over 150,000 all over India. This company is based in Bangalore, Karnataka and with other offices across the country. It offers diverse services such as human resources outsourcing, finance and accounting, customer service outsourcing, legal process outsourcing, procurement outsourcing, digital business services, and business transformation services. The revenue of this BPO company is around $ 400 million.
8. Aditya Birla Minacs Worldwide Ltd
This company is functional for around 27 years and it is growing rapidly. It has 35 centers around the world. The company has it's employee range around 25000. It is based in Bangalore with offices in Mumbai, Hyderabad, New Delhi, Chennai. Their core service is business outsourcing and the revenue is around 400 $ million in total.
9. Aegis Ltd
Aegis has its presence in over 37 locations in 7 different countries around the world, it has over 35 delivery centers in India. The company is located mainly in Mumbai and has a branch in Bangalore in India.The company is owned by Essar, a USD 35 billion conglomerate. Aegis offers its services to sectors like healthcare, technology, retail, energy, telecom, finance and accounting, human resources and enterprise applications. The employees working for Aegis LTD is over 55000. Total revenue of the company has crossed $ 1 billion.
10. Hinduja Global Solution
Hinduja Global Solutions is a part of Hinduja group. The company started its operations in the year 2000. This company has its presence in 10 countries around the world. In India it has 24 delivery centers. It offers a wide range of services to various sectors such as healthcare, insurance, retail , banking, travel, hospitality, telecommunications, media, public sector and consumer packaged goods. The employees working in this company are around 24000 and it's total revenue is 200$ million.