Blinkit Faces FSSAI Scrutiny After Consumer Complaint About Poor-Quality Curd

Nitin Konde

01 Jun 2026 — 2 min read

Blinkit faces FSSAI scrutiny after consumer complaint about poor-quality curd

The food safety authority in India, FSSAI, has contacted the fast-commerce platform Blinkit to request an explanation. An individual who claimed to have become ill after eating curd purchased on the platform has contacted FSSAI. A customer of the online grocery store Blinkit allegedly became sick after eating curd he purchased from the quick-commerce platform, prompting him to seek medical attention.

The complaint that was filed with FSSAI also includes a medical prescription. Several news outlets have reported that on May 29, the FSSAI sent a letter to Blink Commerce Pvt Ltd's CEO and other top executives. Plus, they mentioned that the complainant had to go to the doctor since he experienced terrible stomach pain and diarrhoea after eating the curd.

FSSAI Putting Strict Scanner on Blinkit

The Food Safety and Standards Authority of India (FSSAI) was recently overrun with complaints regarding Blinkit E-commerce platform's users who claim that the food they purchased was unclean, expired, or otherwise damaged. In addition to submitting a thorough Action Taken Report (ATR), the FSSAI has ordered Blinkit to give an explanation. Sections 26 and 27 of the FSS Act, 2006, outline the requirements that online food businesses must meet in order to be in compliance with food safety laws and FSSAI rules.

According to this law, whomever runs a food company is legally liable for the quality and safety of all food products they make, keep, or sell. Blinkit was asked by the FSSAI earlier this month to provide an explanation in response to customer concerns over the platform's sale of low-quality eggs. FSSAI took "suo moto cognisance" of customer complaints made on social media.

Some interesting facts of the Story

1.The incident highlights the increasing regulatory focus on India's fast-growing quick-commerce sector, where food items are delivered within minutes.

2.This is not the first recent complaint against Blinkit.

3.Food safety complaints can significantly impact customer confidence, particularly for platforms increasingly selling fresh and perishable products.

Blinkit Now at Mumbai Airport

The first in-terminal rapid commerce service in India was introduced at Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai by Adani Airport Holdings Limited (AAHL) in collaboration with Blinkit. Terminal 2, domestic departures, is now offering the service, which integrates app-based delivery straight into the airport.

Through the Blinkit app, travellers may arrange for the delivery of necessary items to their specific position within the terminal. Deliveries are permitted to include the following areas: boarding gates, lounges, the food court, and some partner stores. Trained on-site personnel carry out deliveries, guaranteeing a smooth and safe experience without interfering with travel schedules.

Quick Shots

•FSSAI seeks clarification from Blinkit after a consumer alleged falling ill from consuming curd purchased through the platform.

•The complainant reportedly suffered severe stomach pain and diarrhoea and submitted a medical prescription as evidence.

•On May 29, FSSAI issued a letter to Blink Commerce Pvt Ltd seeking an explanation and an Action Taken Report (ATR).

•The regulator cited provisions under the Food Safety and Standards Act, 2006, which hold food business operators accountable for food quality and safety.

Topics: