CredResolve Raises Pre-Series A Round Led by Merak Ventures to Overhaul India’s INR 60K+ Crores Debt Collections Market
The AI-powered collections infrastructure company manages over $6 billion in assets across 40+ lenders and 10 states at present
CredResolve, an AI-powered debt collections infrastructure company managing over $6 billion monthly in assets across 10 Indian states, has raised a Pre Series A round led by Merak Ventures, with participation from existing investors Unleash Capital Partners and CDM Capital. The company will use the capital to expand operations to 15 states, scale its multilingual AI and voice capabilities, and build a self-serve platform for lenders.
The fundraise comes at an inflection point for India’s credit ecosystem. Over ₹5 lakh crore in stressed assets sits with a fragmented network of collection agencies that rely on limited technology, offer lenders little visibility into recovery outcomes, and often subject borrowers to inconsistent or coercive practices. Meanwhile, regulatory changes have reduced the effectiveness of traditional single-channel collection methods, creating urgent demand for a technology-led, compliant alternative.
CredResolve offers a full-stack collections platform that combines AI voice bots, digital channels, a field agent network, and legal automation. Unlike software-only solutions or traditional outsourcing models, the company operates the infrastructure it builds, giving lenders real-time visibility into performance and actual recovery outcomes across every channel. The model shifts collections from activity-based tracking to outcome-driven accountability.
Balaji Koustubha, Co-founder and CEO of CredResolve, said: “Collections in India has been fragmented, analog, and opaque for decades. Borrowers and lenders have both paid the price. We built CredResolve to replace that with infrastructure that actually works: AI that handles scale, a field network that is accountable, and a model where we succeed only when our lenders see real recovery outcomes. This funding takes us from 10 states to 15 and lets us significantly scale our AI capabilities. We’re building the rails on which collections in India will run.”
Manu Rikhye, Founding Partner of Merak Ventures, said: “India has added enormous credit capacity over the last decade, but recovery infrastructure has barely evolved. That asymmetry is a systemic risk and a large market opportunity. Merak backs early-stage companies with the potential to drive impact at scale, and collections infrastructure is foundational to the health of India’s credit ecosystem: when recovery works, lenders can extend more credit and borrowers are treated with dignity. CredResolve has built and operates the full stack, from AI and field networks to legal automation, and $6 billion in AUM across 40-plus lenders tells you the market was ready for exactly this.”
To this, Natsuki Sugai, Managing Partner, Unleash Capital, added, “When we first backed CredResolve, we were betting on a sharp founding team tackling a massive, underserved problem. They have since exceeded every milestone we set, and then some. The tailwinds in digital lending and collections infrastructure have only strengthened our conviction. With this raise, CredResolve is poised to serve a significantly wider set of lenders and unlock the next phase of growth.”
CredResolve is founded by IIT Roorkee alumni, Balaji Koustubha and Vijay Kumar, who bring deep experience across fintech, logistics, and lending. The duo previously worked at WheelsEye, where they saw firsthand how technology could transform fragmented, operationally heavy industries. They also recognised that software alone, without operational oversight, had clear limitations. That insight shaped CredResolve’s hybrid model of technology and on-the-ground execution.
Looking ahead, CredResolve is investing in multilingual AI and voice capabilities to deepen its reach across India’s diverse borrower base. The company is also building a scalable, self-serve system for lenders, designed to reduce onboarding friction and accelerate its next phase of growth.
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