Infosys Teams Up with Citizens for AI-First Banking Innovation Centre

Citizens and Infosys, a consulting and digital services firm for the future, have just announced their partnership. The Citizens Bank is among the most ancient and massive American financial organisations.

With the help of Infosys, the bank's AI-first Innovation Hub will be launched in Bengaluru, India. Accelerating AI-driven transformation throughout Citizens' banking operations, product development, and customer experience is the goal of this industry-first project.

Specifics of the Deal

Citizens' AI-first operating model will be advanced with the assistance of Infosys' cloud, cybersecurity, and artificial intelligence knowledge. It will help fund the creation of agent-ready capabilities that can scale, which will streamline and quicken the rollout of new digital financial services and products. Fast modernisation and providing outstanding customer experiences are two of the greatest challenges that financial institutions confront today, according to Dennis Gada, executive vice president and worldwide head of banking and financial services at Infosys.

Citizens has taken a giant leap forward in its expansion plans thanks to Infosys' partnership. Citizens can now implement an AI-first operating model and get ready for the future. Plus, the collaboration is happening right when multinational banks are building up their Global Capability Centre (GCCs) in India to scale up their artificial intelligence (AI), talent, and digital product engineering departments.

Why Citizens Opted for Infosys Services?

The AI-first innovation centre, according to Citizens, is indicative of the organisation's ongoing efforts to integrate artificial intelligence into its technology ecosystem and cultivate a globally proficient workforce. Citizens Financial Group's Head of Enterprise Technology & Security, Michael Ruttledge, recently stated that the company is revolutionising its customer service by incorporating cutting-edge AI into its core operations.

This will allow them to provide more modern, secure, and tailored banking experiences to their clients. One such partner is Infosys, and the use of Infosys Topaz Fabric is a key component of this transformation. Citizens' reputation as a tech-driven major regional bank is further bolstered by its Innovation Hub with Infosys. The fact that Infosys is so good at creating AI-powered operational models for banks is another selling point.

Notably, in April 2025, Citizens Group and Cognisant, a competitor of Infosys, established a collaborative venture to establish a GCC in Hyderabad. In a press statement, Infosys announced its partnership with Citizens as an AI-first operating model delivery partner, offering its cloud, cybersecurity, and artificial intelligence (AI) services.