Salesforce to Boost Investments and Expand Operations in India, Confirms AK Parameswaran

According to its Executive Vice President and MD (South Asia), Arun Kumar Parameswaran, the US-based IT company Salesforce, which has seen a multi-fold increase in both business and investment, will keep investing and expanding in India because the nation has the proper talent pool. With its initial centre of excellence located in Hyderabad, Salesforce began operations in India in 2005. The company now employs over 13,000 people and operates at six sites throughout India, generating $1 billion in revenue annually.

After the US, India is the company's second-largest market. In an interview with PTI, he stated that the company had roughly 2,500 employees in 2020; today, it employs over 13,000, a five-fold increase. He also stated that the brand will keep investing and expanding in India because the nation has a large pool of skilled workers that are in high demand.

Salesforce to Cross Global Revenue of $41 Billion

In FY26, Salesforce, a global leader in customer relationship management (CRM) technology solutions, anticipates that its global revenues will surpass $41 billion. Parameswaran stated that in order to improve client convenience, public sector businesses are progressively implementing cloud computing and artificial intelligence. According to Rob Katz, VP of Product Management/Responsible AI & Tech at Salesforce, ethical and responsible AI is at the heart of innovation and product creation. As per Katz, the organisation guarantees complete data privacy and protection and adheres to an AI-acceptable policy. Salesforce South Asia CEO Arundhati Bhattacharya previously told PTI that during the next three years, the US-based IT company Salesforce's expansion in India will be driven by BFSI, retail, and manufacturing.

According to Bhattacharya, the three-year plan is essentially unchanged. The retail and BFSI sectors continue to provide the organisation with significant growth. Manufacturing, travel, tourism, hotels, and healthcare all see significant expansion during this time. As a result, several of these industries are growing rather steadily and well. Even minor industries, such as education and real estate, are growing fairly well, she continued.

According to her, Salesforce's expansion in India has been very steady and is expected to continue to pick up steam in that country. With the latest technologies that are emerging, there is a lot of flexibility in how they should be developed or applied.

AI is Getting Popular Among Indian Clients: Bhattacharya

Speaking on the adoption of artificial intelligence (AI) by Indian banks, Bhattacharya stated that every single company used to discuss digitisation in board discussions, but now they all discuss AI adoption. As she continued, she stated that the issue is most likely where they will maximise it to obtain the highest returns. Using it is not the issue.

The majority of boards, in her opinion, are certain that they must employ it. Where and how to enter transactions on it is the question. Do you add items to it, such as grievance portals? To get the most value out of it, where exactly do you put it? According to Bhattacharya, those discussions are still ongoing. Although not all businesses are persuaded, they will be delivering it sooner rather than later.