How To Start An Online Pharmacy Business In India? | Growth And Future Of E-Pharmacy In India

How To Start An Online Pharmacy Business In India? | Growth And Future Of E-Pharmacy In India

With the advancement in a civilization, there has been a significant increase in the types of ailments and diseases we are subjected to. Medical conditions unheard of a century back have now become a common occurrence. People now need hospitals, medicines, and pharmacies more than ever.

However, one wants convenience within minimal time. Going to nearby stores for much-needed medicines also seems a huge task because of the time it may take. People want to avoid standing in queues and with COVID-19 around, the fear of catching the disease by traveling to hospitals, and pharmacies are widespread.

This is where an online pharmacy business plan can solve the concerns. E-pharmacy apps and websites such as 1mg, Netmeds, and Practo have become the talk of the town.

What Is An E-Pharmacy?
Advantages Of Ordering Medicine From An E-Pharmacy
Online Pharmacy Business In India
How To Start An Online Pharmacy Business In India?
Growth And Future Of E-Pharmacy Business In India
Challenges For E-Pharmacy Business In India
Frequently Asked Questions

E-pharmacy Business In India
E-pharmacy Business In India

What Is An E-Pharmacy?

An online drug store, web drug store, or an E-pharmacy is a drug store that works over the web. It facilitates the availability of medicines and other healthcare items without the need for people to visit brick-and-mortar pharmacies.

Kinds of E-pharmacies (Online Pharmacies)

  • Genuine Internet drug stores (online pharmacies) in the same nation wherein the customer placing the order resides.
  • Genuine Internet drug stores in a different nation as the customer who's placing the order. This drug store, as a rule, is authorized by its nation of origin and pursues the nation's guidelines.
  • Unlawful or exploitative web drug store. The site page for an illicit drug store may contain lies about its nation of origin, methodology, or affirmations. The "drug store" may send obsolete or fake prescriptions, and may not pursue ordinary procedural protection.
Pharmacy Business Ideas in India
Pharmacy Business Ideas in India

Online Pharmacy Business

Online pharmacies allow you to arrange medications over the internet through websites and applications (web/mobile). Medicine business online save you the hassle of visiting an actual pharmacy. You need to upload the actual prescription or doctor's note on the online pharmacy's portal, and then make the payment.

According to Tracxn, the restorative information expert firm, more than 60 online drug stores are operating in India and occupied with the conveyance of medications through web portals, mobile apps, and websites.

Advantages Of Ordering Medicine From An E-pharmacy

For Customers

  • You get your medicines and supplies while sitting at home.
  • Great discounts and other incentives like free shipping.
  • Get reminders about your medical needs and order.
  • Access a vast range of information on prescription drugs and medicines.
Online Medicine Business
Medicine At Your Fingertips

For Pharmacies

  • Pharmacies can establish an online presence and increase their customer base.
  • They can attract new customers and reach out to new geographical locations.
  • Stores can manage their inventory digitally and get helpful reminders/notifications on expiry dates.
  • Offer different schemes and marketing campaigns to customers.
  • Provide a superior level of customer service.
  • An opportunity to retain customers.

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Online Pharmacy Business In India

Which are the top online pharmacies in India today? Here is a gander at some of the top e-pharmacies in India.


Practo is a famous name in the area of medical checkups and surveys. It is an online medicine business in India. The organization has initiated its online drug application in more than 100 urban areas in India like Delhi, Mumbai, Bengaluru, Gurgaon, Chennai, Ahmedabad, Pune, and Lucknow. You can arrange more than 40,000 medications by using Practo.

Practo health app has tied up with several medication stores and drug retailers to convey physician- recommended prescriptions at your doorstep on schedule. The application allows you to order medicines once you upload the prescription on its portal. Practo will automatically top off the medications as and when needed. The portal additionally recalls your past requests and prepares them, if required.

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1mg allows you to purchase medication on the web and access data concerning your prescribed medication. You can also get different insights into your drugs through the application. The organization has set up associations with nearby drug stores to deal with the client's needs.

The best part of 1mg is that you can enter the prescription and get less expensive options through a similar compound i.e. a generic alternative. The application additionally offers well-being tips from famous specialists, depending on the medication you request.


NetMeds is a prescription requesting application, launched by the Dadha Company, which has been in India since 1914. A rebate of 15% is relevant on a wide range of prescriptions and the conveyances are made within 2 to 3 days. You can also pay in installments.

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BookMeds offers various categories; drugs, care items, orthopedic consideration, mother and infant care, emergency clinic hardware, therapeutic contraptions, protein supplements, wellness items, and whatnot.

The administration is operational in over 600 Indian postal codes covering spots like Delhi, Hyderabad, Bhopal, Lucknow, Kolkata, Patna, Indore, and several other districts. You can get your prescription drugs inside 4 hours of requesting (generally, but depends on other factors as well). The online drug requesting application is available on both Android and iOS.


Yodawy isn't available in India but deserves mention. Yodawy is the most famous drug requesting application in Egypt. The application gives clients a chance to look from a gigantic database of prescriptions and even proposes the right spellings to simplify inquiries. You can likewise transfer an image of your manually written solution and have specialists decode the penmanship.


The organization has tied up with more than 500 neighborhood drug stores in Egypt to fulfill different requests. Prescriptions are conveyed quickly from the closest drug store all over the nation. The application likewise submits guarantees for your sake if the protection supplier is recorded in its system.

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SmartMedics can be utilized for requesting medicines and for counseling from specialists across different departments. You can request drugs online crosswise over various urban areas in India by calling SmartMedics' customer service or through its website/ application. The drug store will collect the prescription from your home. You can also upload an image through the application. The application guarantees a markdown of 22% on all human services items and conveys the medications within 48 hours.


You can buy medicines from WeChemist's application by uploading an image of the prescription or the doctor's note. At that point, you have to choose your location and affirm the request to get the items delivered to your home.


Requesting medicines online is a breeze with BrownPacket. You simply need to upload your prescription and give the fundamental conveyance subtleties. Your prescription is generally delivered within 2 hours to 48 hours of submitting the request. You can enjoy up to 22% discount on your order. The administration is at present available in Bengaluru, Patna, and Delhi. BrownPacket accomplices with neighborhood drug stores and welcomes medication stores to join its network.


PharmEasy is one of the biggest online membership drug gateways in India. With this application, you can arrange OTC items, human services items, and drugs and get them home-conveyed within 24-48 hours. You can book well-being tests as well. Alongside sparing flat 20% on each request, PharmEasy offers you a rebate of up to 70% on well-being tests and bundles with zero sample pickup charges. At present, PharmEasy is working in 1000+ towns and urban communities, covering more than 22000+ stick codes crosswise over India. This application will assist you with medicine adherence by reordering your drugs each month. With PharmEasy, you will never fall short on your prescription.

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How To Start An Online Pharmacy Business In India?

We don't have many online drug store stores in India. There are numerous reasons why beginning an online drug store, or e-pharmacy, in India is an overwhelming assignment. Be that as it may, the two principal reasons are the absence of mindfulness and the law. About mindfulness, only a couple of minds think about online drug store stores. However, they don't delve deep into the implementation aspect.

A significant number of them don't comprehend what an online store implies because it may be deciphered from numerous points of view. Secondly, different laws and guidelines are intense and difficult to adhere to, demoralizing individuals from beginning an online drug store. For instance, the Laws of Pharmacies in India were composed before the invention of computers. Outdated, right?

Also, India doesn't have any solid law characterized explicitly for E-trade organizations. Assuming you are successful in launching an e-pharmacy in India, you will need to maintain severe laws and guidelines characterized by the legislature of India. If you go outside the point of confinement, you will be reprimanded by the authorities.

For instance, the laws for the transportation of medicines from one state to another are not clear. Can the online store take cash before the conveyance of the prescription? Not clear.

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First, you need to enlist your business or store as indicated by the tradition that must be adhered to. There are various classifications that may enlist your drug store under. Some of them are clinic drug stores, chain drug stores, and township drug store. In any case, the best one is setting up an independent drug store business since it limits numerous liabilities. Here are some of the other steps to be followed:

Tax Registration

You need to acquire VAT enlistment from the express your drug store is situated in. Every drug store is required to have a VAT enrollment and adhere to VAT regulatory expenses.

Medication License

You need to get a permit from the Central Drugs Standard Control Organization and State Drugs Standard Control Organization. There are two kinds of licenses: one is a "retail drug license", and the other one is a "wholesale drug license".

Prerequisite For Obtaining License

For a retail medication permit, you must have a confirmation or a degree in pharmaceutical studies (e.g B.Pharma). You should have a territory of 10 sq. meters for the store. Refrigerators and climate control systems should be in place.

Documents Required

Numerous documents like your ID, address proof, application structure, and any other relevant information would be required.

Beginning An Online Version

You should have an expert drug specialist in your ambit for guaranteeing the nature of medications and different prescriptions.

Online Pharmacy Business Model

You need to counsel your legal advisor in light of numerous laws and guidelines. Apply for every license referenced in the above paragraphs. Fabricate an association with your providers. You should ensure that your providers are certifiable and not providing any fake drug.

The initial move towards making your online store involves purchasing a domain name. If you haven't thought of making an online business webpage, enlist a web designer as soon as possible to get started. You should have a wide range of installment choices, including money down.

To assume online installments from praise/platinum card or net banking, you can pick an installment portal for your website. When your site is up and running flawlessly, you have to showcase your business on the web. The absolute best techniques are promotion via Facebook, Google AdWords, YouTube, press releases, and so forth. There are several resources available on the internet to learn about promotion and publicity.

Give your best continuously to promote the authenticity of your online pharmacy.

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Growth And Future Of E-Pharmacy Business In India

The Indian pharmaceutical market was esteemed at $36.7 bn in 2018 and remained the third biggest market in terms of volume. It was the thirteenth biggest in terms of net worth. It was expected to reach $55 bn by 2020 at a CAGR of 12% from 2015 to 2020 while ascending in the maturing populace, constant maladies, rising dispensable earnings, and expanding mindfulness.

A low generation cost, which is around 33% of the production costs in the US gives India an advantage as an assembling goal. Roughly 50% of the Indian-made medications are traded to more than 200 nations on the planet, while the other half is utilized for household utilization. The Indian pharmaceutical industry is profoundly divided with ~24,000 medications and out of this, a lion's share is disorderly.

For every household utilization, Indian retail drug stores are the overwhelming dispersion channel with over 85% portion of the general pharmaceutical deals in India. Retail drug store alludes to retail channels which sell solutions, over-the-counter medications, FMCG items, and testing administrations; for example, blood testing, sugar testing, need for blood, and so forth. As per IBEF, the Indian retail pharmaceutical division is expected to reach $59 bn in 2023 from $25 bn in 2017, developing at a CAGR of 15% between 2018-23.

Lately, around 250 online drug stores have emerged in the nation. As indicated by Frost and Sullivan, the e-pharmacy store showcase in India is estimated to develop at an exponential CAGR of 63% and reach $3.6 billion by 2022 from its value of $512 million in 2018. As indicated by NetMeds, the e-drug store represents 1.5% to 2% of the complete pharma deal, and by taking a gander at the quick development that the business is seeing today, the share can go to over 10% by 2023.

Growth Of E-pharmacy In India
Growth Of E-pharmacy In India

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Developing web entrance, different e-medicinal services activities like Ayushman Bharat, expanding healthcare coverage infiltration, availability in remote zones, cost reserve funds on bills, and doorstep conveyance inside a brief time-frame is expanding the dominance of online drug stores over disconnected retail drug stores. Numerous players have realized the benefits and potential of the online pharmacy segment, for example, Netmeds, PharmEasy, Medlife, 1MG, and LifeCare.

Additionally, online drug stores offer preferable estimation over disconnected stores. However, they need to follow a framework set up for approval on remedies through an authorized drug specialist. Further, they have a standard inventory of medications identified with interminable and uncommon sicknesses, which neighborhood drug specialists may discover trouble to stock as a result of the significant expense engaged with the acquisition.

Online pharmacies have difficulties of their own. Some of them are web-based discrepancies. missing things, value contrast or inaccurate estimating, receipt of substitutes or diverse brand's prescription, deferral or refusal of request as well as installment, inert client care, and so forth. A few concerns have been identified with the fundamental tasks as well:

  • Absence of physical assessment.
  • Abuse of a solution, particularly in opiate and psychotropic medications, and plan X drugs.
  • Absence of comprehension of the therapeutic history, if purchasing from various online drug stores.
  • Absence of cold chain strategic administrations and additionally; it is extravagantly costly for rustic regions.
  • Absence of information security.
  • Unlawful e-drug store sites selling tainted, corrupted, or lapsed medications.
  • Unregulated clearance of medications.
  • Absence of explicit overseeing guidelines in the case of online pharmaceutical stores.

Nonetheless, with arrangements like unified e-remedy administrations, innovation headway for solid safety efforts, and explicit guidelines, online drug stores are now efficiently handling difficulties in the retail drug store advertising segment.

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Challenges For E-Pharmacy Business In India

At present, no particular guidelines are overseeing e-drug stores in India. And this is a significant development inhibitor for the online drug store showcase in India. Every single online drug store is working according to the Drugs and Cosmetics Act, 1940, Drugs and Cosmetics Rule, 1945, Pharmacy Act, 1948, and Information Technology Act, 2000.

The Union Health Ministry in August 2018 turned out with draft leads on the closeout of medications by e-drug stores to direct the online clearance of medications and patients' availability to real medications from true online sites. Notwithstanding, this draft is as yet anticipating formalization and finish.

In December 2018, the Delhi High Court requested a total restriction on the online drug stores crosswise over India as it was firmly contradicted by more than 800,000 conventional scientific experts because online deals are illicit and simple accessibility of medications can prompt its abuse. Be that as it may, around the same time, the Madras High Court followed up on an intrigue recorded by a gathering of online drug store organizations to suspended the boycott till a choice is declared and along these lines, gave some help to these elements. The development street isn't as straight going ahead.

Online drug stores offer overwhelming limits to customers to pick up the piece of the overall industry. However, a forceful medication value control system by the administration will put weight on pharma organizations, eventually swaying their edges antagonistically. This rebate technique probably won't be conceivable to proceed within the long haul.

Besides, the e-drug store isn't just rivaling conventional drug stores yet; the administration-backed Jan Aushadi Kendra, which is another activity by the administration, offers limited medications and meds. Furthermore, the sufficient store network for convenient accessibility of medications, particularly in Tier 2 and rustic territories, is a test for e-drug stores and requires increasingly capital mixture and money for innovation.

In any case, the market has colossal potential as a result of its model of access to prescriptions a lot quicker, center accommodation, and genuine investment funds for purchasers. The segment is worthwhile for financial specialists, who have fueled $711 mn during 2018 and $189 Mn in 2019 in online drug stores. Explicit guidelines for online drug stores are of great importance; this will enable such stores to work in a directed environment, thereby profiting both e-drug stores and customers.

Experts accept that once the particular guideline will be concluded, there will be an ever-increasing number of online players in this undiscovered market with gigantic potential. In the midst of this, shoppers will consistently be a high priority for both online and disconnected pharma retailers with regard to drugs.

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Frequently Asked Questions

How much money do you need to open a pharmacy in India?

The pharmacy franchise calls for an initial investment starting from INR 8 – 10 lakhs, which includes licensing and documentation. The operational expenses may cost anything between INR 30,000-80,000.

How can I promote my online medicine business in India?

Ways to promote online pharmacy business plan in India:

  • Use a professional search engine.
  • Online marketing – AdWords.
  • SEO positioning.
  • Diversify with other types of products.
  • Keep a blog (health-related questions get lots of hits).
  • Create videos.

How profitable is a pharmacy business?

compared to other businesses, independent pharmacies make a healthy profit. The average independent pharmacy profit margin in 2018 was 21.8 percent. The number one profit margin in the 2017 report was only 18.4 percent. Independent pharmacies outrank accountants, legal services, and even physicians.

How can I get pharmacy license online in India?

Licensing: Online pharmacies have to register with the Central Licensing Authority (CLA) to operate, without which, no person or company can distribute, sell, stock, or exhibit drugs through e-pharmacy portals. E-pharmacies have to pay a fee of â‚ą50,000 to register for a three-year license.

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