ASAPP: The AI Cloud for Contact Centers

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Customer service is one of the largest divisions within almost every big corporation, often employing tens of thousands of people. However, many consumers still find it a maddening experience. Resolving customer issues can take hours, withhold time, archaic systems, and other delays.

For instance, many contact centers find it difficult to transfer the information discussed with an agent over the phone when customers want to transition to chatting via the organization's mobile app instead. Even solutions like online chatbots have proven ineffective in solving many such contact center-related problems.

It's the need of the hour for large corporations to become digitally competent in how they interact and deal with their customers. That's where ASAPP comes in. The company's AI platform helps contact center agents analyze customer inquiries on any media via speech-recognition software and provide automated replies to the agents.

This article will provide more information about ASAPP, including its founder, startup story, products, funding, growth, business model, and more.

ASAPP – Company Highlights

ASAPP – About
ASAPP – Industry
ASAPP – Founders and Team
ASAPP – Startup Story
ASAPP – Mission and Vision
ASAPP – Business Model
ASAPP – Products and Services
ASAPP – Funding and Investors
ASAPP – Patents and Trademarks
ASAPP – Growth
ASAPP – Partners
ASAPP – Awards and Achievements
ASAPP – Competitors

ASAPP – About

ASAPP is the AI cloud company that offers artificial intelligence and machine learning products to deliver automation and human augmentation, allowing companies and individuals to realize their full potential. The largest enterprises in the world rely on ASAPP to deliver efficient and effective customer experiences via their Contact Centers.

The company has offices in New York, Buenos Aires, Mountain ViewBozeman, SF Bay Area, Ithaca, London, and Bangalore. Among jetBlue, Spectrum, Astound, dish, Assurant, and other companies, ASAPP has helped clients achieve extraordinary results, such as an 86% increase in agent productivity, a 52% reduction in cost per interaction, a 3.2X increase in sales productivity, and more.

ASAPP – Industry

ASAPP is operating in the contact center software market. The contact center software market incorporates companies, developers, engineers, AI researchers, designers, and product managers designing and developing software for contact centers to streamline business processes and interacting with customers via real-time call monitoring, assigning customer contacts to agents, analyzing, tracking, and reporting vital metrics.

Contact center software global market size was estimated to be $42.67 billion in 2022 and is projected to reach $173.9 billion by 2030 with a 19.2% CAGR. With the coronavirus outbreak, call centers worldwide received approximately five times the call volume for a regular day. These huge figures accelerated the invention of advanced AI-powered contact center software.

In addition to ASAPP, Zendesk Talk, Freshdesk, Aircall, RingCentral Contact Center, Convoso, and Dialpad are some of the best call center platforms of 2023.

ASAPP – Founders and Team

Gustavo Sapoznik is the Founder and CEO of ASAPP. He graduated from the University of Chicago. Moreover, Goldman Sachs has recognized him as one of the Most Exceptional Entrepreneurs of 2022.

ASAPP is a team of more than 440 AI Researchers, Designers, Engineers, Product Managers, and Industry SMEs.

ASAPP – Startup Story

Gustavo Sapoznik once witnessed a scene while shadowing a call-center agent at a renowned company when he watched a worker navigating the 'Frankenstack' patchwork of software, entering the caller's details into six billing systems before locating it. The same was an eye-opening moment for Sapoznik.

Therefore, he established ASAPP in 2014 as a New-York based developer of AI-powered customer-service software. In 2021, the company built an architecture named SRU++ that it thought could compete with Transformer.

It was in 2022 that ASAPP launched two of its primary product offerings, i.e., AutoSumary and AutoCompose. Months later, the company's AutoTranscribe was made available as API in June 2022. ASAPP launched Generative AI AutoAssist in May 2023.

ASAPP – Mission and Vision

ASAPP aims to increase human performance using the power of AI. The company strives to build transformative machine learning-powered products that can push the boundaries of artificial intelligence and customer experience.

ASAPP – Business Model

ASAPP designs and develops AI software to make customer service agents at Contact Centers more productive and their job easier via automated chat systems, voice call transcripts, and many other support services.

The company's software automates and enhances customer care teams, salespeople, and organizations' customer conversations, allowing them to close more deals while focusing on more complex and data-rich issues.

ASAPP – Products and Services

ASAPP offers access to multiple AI Services, including AutoCompose, AutoSummary, AutoTranscribe, and JourneyInsight. In addition, the company's solutions include Real-time Agent Assist, Quality Management, Speech Analytics, Self-Service Insights, CSAT Improvement, Agent Productivity, Sales Productivity, and Agent Retention.

ASAPP – Funding and Investors

ASAPP has undertaken 4 funding rounds in which it raised $380 million. The company conducted its latest funding round - Series C Round, on May 19, 2021, and raised $120 million. Several leading investors back the company, including March Capital, Euclidean Capital, Vast Ventures, Dragoneer Investment Group, and many others.

ASAPP – Patents and Trademarks

The intellectual property of ASAPP comprises 52 registered patents, with 'Computing; Calculating' being the primary category. In addition, the company is registered with 9 trademarks, and the most popular class is 'Scientific and Technological Services.'

ASAPP – Growth

In 2022, the estimated annual revenue of ASAPP was $81.3 million, with $186,792 in revenue per employee. Furthermore, the company's valuation stood at $1.6 billion in 2022. Its monthly web visit growth rate is 3.3%, with 1,156,480 monthly web visits, and the employee count increased by 13% last year.

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ASAPP – Partners

ASAPP has partnered with many leading organizations worldwide and some of these are:

• TaskUS
• EY
• CB Insights

ASAPP – Awards and Achievements

ASAPP has been rewarded with many prestigious awards, and these are as follows:

• Ranks one of the highest-scoring businesses on Inc. Magazine's Annual List of Best Workplaces for 2023.
• Artificial Intelligence Excellence Awards 2023 by the Business Intelligence Group in Small Organization Category and Automation Subcategory.
• Gustavo Sapoznik (CEO) was recognized as one of the Most Exceptional Entrepreneurs of 2022 by Goldman Sachs.
• Named as a 2021 Cool Vendor in Garner Report

ASAPP – Competitors

ASAPP is providing tough competition to the following competitors:

• Intercom
• Google
• NICE
• Cresta
• Drift
• Genesys Cloud CX
• Zendesk Support Suite
• Freshdesk
• Birdeye
• Chatbots.Studio

FAQs

What does ASAPP do?

ASAPP is the AI cloud company that offers artificial intelligence and machine learning products to deliver automation and human augmentation, allowing companies and individuals to realize their full potential.

Who founded ASAPP?

Gustavo Sapoznik founded ASAPP in 2014.

Who are the main competitors of ASAPP?

Here are the main competitors of ASAPP-

• Intercom
• Google
• NICE
• Cresta
• Drift
• Genesys Cloud CX
• Zendesk Support Suite
• Freshdesk
• Birdeye
• Chatbots.Studio