To Support Autonomous AI Throughout its Product Line, Zoho Introduces Zia Agents

Nitin Konde, Varun Bhardwaj

06 Feb 2025 — 2 min read

Zoho Introduces Zia Agents to Power Autonomous AI Across Products

On February 4, the leading SaaS company Zoho Corporation announced the launch of Zia Agents, Agent Studio, and Agent Marketplace, further expanding its own AI platform, Zia. Businesses will be able to access, create, and implement intelligent, self-governing digital agents throughout their organisations thanks to these new capabilities.

Pre-built, task-specific Zia Agents will be made available for preview by Zoho and its IT management business, ManageEngine, starting today. In the upcoming weeks, the firm plans to roll them out across its range of more than 100 products, according to a release.

"The pace of disruption and quality of innovation we are seeing in our industry right now has encouraged me to focus on my passion area, technology," said Sridhar Vembu, co-founder and chief scientist of Zoho Corporation. "I will lead a number of extensive R&D projects for the company, starting with AI, and dedicate more time to practical technical work."

He continued by saying that the brand would create strong and practical solutions that increase customer value while upholding our dedication to customer flexibility and data privacy by leveraging Zoho's extensive engineering experience, its own data centres, and its shared data model.

Zoho Spreading its Wings

The company's core AI, Zia, was introduced in 2015, and it allows for contextual and intelligent activities throughout its app ecosystem. Ask Zia, a system-wide conversational assistant that improved workflows by summarising interactions, evaluating trends, and automating activities, was introduced by Zoho in 2018.

Zoho is now extending its AI capabilities with Zia Agents, showcasing a number of pre-built autonomous agents that will be rolled out in the upcoming months, including an Account Manager Agent, SDR Agent, HR Agent, Customer Support Agent, IT Help Desk Agent, and SalesCoach Agent.

Zia Agent Studio

Additionally, Zoho will launch Zia Agent Studio, a platform that enables clients, partners, and developers to create and implement unique AI agents with inherited skill sets. These agents may then be made available through Zoho's Agent Marketplace for broader use.

Zia Agent Studio, which is intended for low-code and no-code development, gives customers access to pre-built Zia Skills, Zoho's ecosystem tools, unified data, and many language models in addition to enabling them to construct autonomous agents that are pertinent to their needs.

Organisations may access, deploy, and reuse specialised AI agents by publishing agents created using Zia Agent Studio on the Agent Marketplace. While partners and developers can contribute bespoke agents tailored to certain company needs, Zoho will provide a pre-built roster of agents.

This announcement coincides with Zoho's record-breaking expansion, which saw the company gain 110,000 new clients worldwide in 2024, reaching 850,000+ enterprises across all industries. A small number of clients will be the first to get access to the new AI features, with availability growing every month.