Ozonetel wants to Disrupt Cloud Telephony Market with AI

The internet has blessed us with many useful tools, and cloud communication is one of the many. The internet-based voice and data communications where telecommunication applications, switching and storage are hosted by a third-party outside of the organization using them is what cloud telephony is all about. They are accessed over the public internet. Cloud telephony is the latest technology that moves your business phone system to the cloud and is one smart way to manage your business calls, without compromising on quality and cost. And to help you with the same is Ozonetel Communications - which is a cloud software solution, which will replace your conventional business telephone equipment with their VoIP services and widgets.

Startup Name Ozonetel
Headquarter Hyderabad
Founders CSN Murthy, Atul Sharma & Chokkareddy Chaitanya
Sector Cloud Telephony
Founded 2007
Website Ozontel.com
Parent Organization Ozonetel Communications Pte. ltd.

About Ozonetel Communications
Founders of Ozonetel Communications
Ozonetel Communications - Vision and Mission
How was Ozonetel Communications Started
Ozonetel Communications - Name and Logo
Ozonetel Communications - Startup Launch
Ozonetel Communications - Revenue Model
Ozonetel Communications - Funding
Ozonetel Communications - User Acquisition and Growth
Ozonetel Communications - Startup Challenges
Ozonetel Communications - Competitors
Ozonetel Communications - Mergers and Acquisition
Ozonetel Communications - Growth

About Ozonetel Communications

Ozonetel is one of the pioneer companies providing on-demand cloud communication services in India. The solutions offered by Ozonetel are KooKoo CloudAgent and KooKoo Interactive Assistant.

KOOKOO CloudAgent is a Call Center Software Solutions that functions as an inbound and outbound call center. Cloud Agent shifts a company’s entire contact center and its functions into a single browser for them to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, the KOOKOO CloudAgent ensures that a business can provide world class experience to their customers And also engage with their customers through multiple channels such as voice, email, chat, SMS, and social media.

Ozonetel's inbound call center solutions are bundled with many useful features such as

  • CRM Integration
  • IVR flexibility- the KOOKOO speech API lets the users speak to the IVR instead of punching numbers
  • ACD software distributes call, sms, emails and social media messages based on customer needs and agent skill set
  • Queue Monitoring

The Outbound call center solutions also come with interesting features such as

  • Clients can choose from multiple power dialers as per business needs
  • Remote dialing
  • Easy integration with third party solutions
  • Data to be dialed can be prioritized based on various parameters
  • Supervisors can monitor the agents on a real-time basis
  • Outbound IVR lets send personalized automated messages to large database

Ozonetel provides more than 70 reports that gives a detailed picture of the call center operations.

KOOKOO Interactive Assistant (KIA) by Ozonetel, is a first-of-its-kind widget, that enables customer service help desks to run voice calls and chat sessions in parallel. The KIA widget integrates with Zendesk, Salesforce, Zoho CRM and all other CRM solutions to automatically capture lead details in the CRM.

By integrating the Kookoo interactive assistant on the company's website, a company can get the following benefits-

  • Customers browsing the company's site can instantly contact agents through a click from the site
  • While on call agents can send vital details to customer through the live chat window
  • Visual IVR lets customers connect to agents in right department
  • It automatically captures customers details in the CRM

Founders of Ozonetel Communications

Ozonetel Founders

CSN Murthy, Atul Sharma and Chokkareddy Chaitanya are the founders of Ozonetel.

CSN Murthy is the Director of Ozonetel. He is a Serial Entrepreneur with 30 years of Industry experience, out of which 21 years in starting and executing own initiatives in software, hardware, semiconductor, systems spanning networking, security, telecom, embedded systems, applications.

Atul Sharma is the CTO of Ozonetel. He is responsible for the strategic direction, architecture design, development, and management of Ozonetel Global cloud communication platform.

Chaitanya Chokkareddy is the CIO of Ozonetel. Starting off as the Principal Architect, he has been responsible or architecting India's first cloud telephony platform KooKoo, which has so far handled more than 600 million calls.  He is also responsible for designing the communication framework for cloud based call centers.

Ozonetel Communications - Vision and Mission

Ozonetel Communications provides a cloud communication software suite as a service to their customers. Their vision is to make complete business communication seamless, intelligent, cost efficient and easily available. Their mission is to provide scalable multi-channel communication platform on cloud to enterprises & entrepreneurs on OPEX/ transaction model and enable them to provide value added communication services to their customers.

Relevant Read: How to Choose the Right Cloud Service For Startup

How was Ozonetel Communications Started

CSN Murthy, Atul Sharma and Chokkareddy Chaitanya had come back from the US and were looking to start a startup. They realized that when businesses were being setup, while people think about setting up a website, very few think about setting up a business phone system. In fact, many businesses did not have a proper business phone system. The team then realized that it was happening because setting up a business phone system was, in fact, tough. They decided to make "setting up a business phone system" as easy as "setting up a business website". With that in mind Ozonetel Communications first launched KOOKOO cloud telephony platform and later on launched CloudAgent, the world’s first cloud contact center solution.

Ozonetel Communications - Name and Logo

Ozonetel wanted to be a layer around telephony and hence decided to call it as Ozone(layer) tel(telephony). KOOKOO platform name came just on a whim. The team wanted a name with lots of vowels, like Yahoo!

Ozonetel Logo

Ozonetel Communications - Startup Launch

CSN Murthy, Atul Sharma and Chokkareddy Chaitanya launched their product at the Unplugged conference. Their main strategy of marketing has been blogging and startup events. Word of mouth from the satisfied customers also helped them a lot.

Ozonetel Communications - Revenue Model

Ozonetel Communications is a SaaS company and has a "per agent/per month" revenue model.

Ozonetel Communications - Funding

Ozonetel has not raised any funding to date.

Ozonetel Communications - User Acquisition and Growth

Ozonetel's only hack has been customer happiness. Interestingly, the company does not spend anything on marketing. Most of their leads are through their blogs and word of mouth.

With over 1000 enterprise clients across geographies, Ozonetel’s KOOKOO platform supports over 50,000 live agents and has handled over 3 billion calls.

Ozonetel Communications currently serve in India, US, UAE and South East Asia and has reputed brands such as Big Basket, Healthcare at home, Zomato etc as their prominent customers.

Ozonetel Communications - Startup Challenges

The major challenge Ozonetel faced early in the startup were technical in nature. They couldn't provide guarantee on call quality with store bought PRI cards and they overcame that by designing their own PRI card hardware.

Relevant Read: Visualr - Helping  Businesses Grow by Simplifying Data Visualization

Ozonetel Communications - Competitors

Ozonetel considers US based Twilio as a good inspiration for themselves. They always try to stay ahead in the competition through innovation. Ozonetel launched the world’s first cloud contact center product and are now innovating in AI.

Ozonetel Communications - Mergers and Acquisitions

Ozonetel acquired Yantrasoft which is a speech technology company in 2014.

Ozonetel Communications - Growth

In the coming years Ozonetel is looking forward to disrupt the contact center industry with AI.

Author image

About Swati Singh