The foundation of a successful business thrives upon a good business-customer relationship. A company providing poor customer support doesn’t run without a limp for long. In this hyper-competitive modern world, reaching customers become vital for a company’s growth. Not only does a company need to provide a good medium that could channel support, but that medium must be fast and smooth too. This is where cloud-based phone systems come to the rescue. Not only is this cost-effective, but it also has a greater reach too. But with so many cloud-based phone system companies in the market, choosing the right one could feel a bit scary. We understand your concern.
In this article, we’ll reveal to you 10 excellent cloud phone systems to consider in 2023.
|3.9 out of 5
|All businesses looking for a Unified Communication (UC) system
Founded in the year 1999, RingCentral has been providing cloud-based communication services since then. Although it offers a wide range of services, its forte has always hovered around cloud-based business communication. They provide four plans in the MVP sector and their pricing is based on a per-user basis. Here are the pros and cons to look for:
- Provides call recording for later documentation and analysis
- High-quality noise-free calls; they claim their system to be available 99.99% of the time
- Provides free trial to build trust
- Billing terms can see changes even after the contract
- It might be a little expensive
- Sluggish customer service
Have a look at the pricing details of RingCentral. Note that taking plans for more users will come with a discount.
|$19.99 per user/month
|$27.99 per user/month
|$34.99 per user/month
|$49.99 per user/month
|4.1 out of 5
|Small to medium businesses that need to respond in case the call is not answered
Considering the rise of the internet and the needs of the modern world, the duo of David and Siamak founded Grasshopper, a VOIP service provider, back in 2003. So far, it has served over 400,000 happy customers and is on its way to serving a million more. Here are the pros and cons to look for if you want to choose Grasshopper as your cloud-based communication provider:
- Automatic responses to customers if the line is not picked
- Noise-free calls
- Can handle simultaneous calls
- Is not so cheap
- You might face troubles while canceling accounts
- Has been questioned for selling client data
Have a look at the pricing details of Grasshopper. You can save up to $75 on a yearly plan.
|$28 per month (1 line)
|$46 per month (3 lines)
|$80 per month (5 lines)
|4.4 out of 5
|For businesses that are growing and need to scale themselves
Nextiva is another VOIP service-providing company that was founded in the year 2006. Within six years it had gathered a workforce of 120 people working with. It provides excellent internet communication services that help businesses grow at a tremendous pace. It recently recorded a revenue of over 200 million USD. Here are the pros and cons to consider before choosing Nextiva as your communication company:
- Provides a screen-sharing option, which has become necessary considering the present work culture
- Excellent customer support
- Has a good record in enhancing communication within the remote work culture
- Is cheaper than RingCentral
- Customers have sometimes reported noise during the calls
- The flow of their service is a bit unreliable
Below mentioned pricing is for a user base of 1-4 and is billed monthly. Taking yearly plans for a higher number of users yield an extra discount.
|$30.95 per user/month
|$35.95 per user/month
|$45.95 per user/month
|4.3 out of 5
|Businesses that have industry-specific communication needs
Because different businesses have different structures, they have different communication needs too. For example, a healthcare company cannot run on the communication flow that serves the finance sector. This is where Vonage comes in. It offers specially crafted unified communication that tries to serve a business to its satisfaction and growth. Here are the pros and cons to consider before you choose Vonage:
- Industry-specific plans and solutions
- Offers mobile app
- Flexible pricing
- Good track record with an experience of over 25 years
- Clear call quality
- Issues with texts and voicemails reported
- Questionable customer service
Have a look at the pricing offered by Vonage.
|$19.99 per user/month
|$29.99 per user/month
|$39.99 per user/month
|4.1 out of 5
|Businesses that deal with customers through many mediums like chat, video, call, etc.
With an over 2 million user base, 8x8 has been hailed as one of the best companies in the field of VOIP. It was also awarded the Best Value Business Phone of 2021 by US News and World Report. What more? It offers services in different field that enhances business communication. Here are things to consider before buying plans from 8x8:
- The pricing is cheaper than its competitors
- Provided call monitoring for training purposes
- International calling can be done
- Has a good track record with users like Acer, FredLoya, Live Oak Bank, etc.
- Their customer services have been questioned by many
- You might face problems canceling their plans
Have a look at the pricing offered by 8x8.
|$15 per user/month
|$24 per user/month
|$44 per user/month
|3.3 out of 5
|Small businesses and individuals
Founded in the year 2007, this company has been a name among small businesses looking for a cheaper communication environment. It offers a mobile app and a small USB device. As a business just starting up MagicJack can help you handle communication at a cheaper price. Here are the pros and cons to look for:
- Simple plan that is easy to understand
- Conference calling, call blocking, and call holding
- Call hold music
- Voicemail and call forwarding are also provided
- Poor customer support has been an issue
- Call dropping has been reported by its users
- No unlimited international calling
MagicJack is one of the cheapest cloud phone systems. Have a look at its pricing.
|4.4 out of 5
|Small to medium businesses
With call and SMS support in over 50 countries, Dialpad has been rising in the cloud phone system sector. Founded in the year 2011, this company offers industry-specific solutions to serve different communication demands. So far, it has served over 25,000 customers. Here are the pros and cons to look for:
- Unlimited international calling to over 50 supported countries
- Supports a remote culture
- Affordable and beneficial for startups and small-scale businesses
- Poor call quality has been reported
- Call drops
Have a look at the pricing details of Dialpad.
Mitel MiCloud Connect
|3.8 out of 5
MiTel, a company owned by Searchlight Capitals, provides companies with its cloud business communication services. Back in the years, it had sold a few of its technologies to RingCentral, which is another VOIP service-providing company. Apart from services, it also offers communication devices that help businesses reach their maximum potential. Here are the pros and cons to look for:
- Easy-to-use interface that helps non-technical users
- No setup fee
- Great call and chat quality
- Helps set up an excellent remote work culture
- Doesn’t provide a free trial
- Consulting charges are there
- Poor UI on iPhones
Contact sales support for business-specific quotations.
Cisco Webex Calling
|4.4 out of 5
Cisco is one of the most experienced companies in the field of cloud communications. Founded in the year 1995, Cisco offers business solutions for all types of communications like video conferencing, voice calling, screen share, webinars, etc. If you are a large-scale business looking to set up a unified cloud communication, here are the pros and cons to look before:
- Easy to use
- Free trial available
- Screen-sharing and other cloud communication features
- Online meeting and collaboration environment setup
- Provides quality communication
- Poor quality file transfer
- Technical user interface
- Audio jitters have been reported
Have a look at the pricing details of Cisco Webex Calling.
|4.4 out of 5
|Businesses looking for specific communication needs
Based in Boston, this company was founded in the year 2003 as a remote access and screen-sharing company. Today, it has reported over $1.3 billion in revenue, 10 million users, and 3,500 employees. This SaaS company has been helping big businesses connect no matter where they are. Here are the pros and cons to look for:
- Excellent user interface
- Good integration with Salesforce, Slack, etc.
- Quality calls and customer support
- Chat function might see some issues sometimes
- The mobile app user interface needs to be improved
- Some calls might fail to get through
Have a look at the pricing details of GoTo Connect.
|$32.00 /user /month
|$43.00 /user /month
As a business trying to tackle competition and thrive in the modern world, having an excellent communication system becomes important. A slight delay in communication could mean a big chunk of customers wincing away. The cloud phone system is an excellent solution that provides remote communication using different mediums like voice, chat, screen-share, etc. If you are a small-scale business looking for a cheaper communication setup, you may go for 8x8 or MagicJack. If you have specific demands, you may go for GoTo, Vonage, Dialpad, MiTel, etc. Cisco can be trusted for its experience and deep history. Before choosing a cloud-based phone system, always make a list of what your requirements are; it’ll help you narrow down your search and select the company that best suits your business structure.
What is a cloud phone?
A cloud phone system is a phone service that allows users to make and receive calls over the internet, instead of relying on traditional phone lines.
What are the benefits of a cloud-based phone system?
Key benefits of a cloud-based phone system are:
- Easy implementation
- Cost efficiency
- Advanced call features
- Increased productivity
- Reliability and security
How does the voice quality of a cloud-based phone system compare to a traditional phone line?
Depending on factors such as internet speed and network reliability, the voice quality of a cloud-based phone system can be similar to or better than that of a traditional phone line.
Can a cloud-based phone system be used by businesses of all sizes?
Yes, a cloud-based phone system can be used by businesses of all sizes, from small startups to large enterprises.
How secure is a cloud-based phone system?
The security of a cloud-based phone system depends on the measures put in place by the provider and the user.