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Approximately 64 percent of adults around the world need corrective lenses to see clearly, according to recent studies. Envisioning a society where selecting the ideal eyewear is both a vital must and a truly enjoyable activity. This ambition has come true thanks to Lenskart, an industry pioneer. Both customers'
On February 17, the foodtech juggernaut Zomato introduced Nugget, an AI-powered customer service tool. Deepinder Goyal, the founder, shared the news on the social media site X. "With its high degree of customisation, low cost, and lack of a development team, Nugget helps businesses scale support with ease."
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Succeeding in eCommerce takes more than just luck—it requires hard work, thoughtful planning, and determination. The road to success is rarely without obstacles, and even the most dedicated entrepreneurs encounter challenges and setbacks along the way. Building an eCommerce business involves significant time and financial investment. Mistakes, however, are
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In the times of social media skirmishes, few battles get as heated — and as public as the recent spat between Ola CEO Bhavish Aggarwal and comedian Kunal Kamra. Over the weekend, this unlikely duo locked horns in a now-viral exchange that quickly spiraled into a full-blown public relations disaster for
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It is not exactly a secret that customers are one of the most important aspects of your business. They buy the products and services that bring you profits and ultimately determine your revenue. But in order to maintain good profitability over a prolonged period of time, it is essential that
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The success of any organization relies heavily on customer satisfaction. To enhance customer engagement and satisfaction, it is crucial to promptly respond to and support any customer queries. This is where the help desk comes into play—a suite of software tools designed to provide information and assistance to customers
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The advent of generative AI has enormous potential to not only increase the overall productivity of businesses, but also to complement many people’s works in the areas of journalism, education, writing, and more. A report by the United States investment bank Goldman Sachs, in a recent report, highlighted the
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As per the report published by Persistence market research, the global VoIP market is estimated to achieve the mark of $194.5 billion in revenue by the end of 2024. Almost every small business to the big giant company is using VoIP for communication and at the same time using
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Automation is the term that seems to fit in almost every work situation these days. In this fast pacing time, it is important for people and businesses to automate as much of their work as possible. This not only saves time and energy but also makes the processes more efficient.
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Customer satisfaction is the key to customer retention and business sustainability. 83% of customers become loyalists when a brand prioritizes and resolves their queries. Yet, a lot of businesses are not able to deliver effective and timely customer service. Why? It is hard to set an SOP, train personnel, and
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The practice of using Social Media tools to resolve customer questions or concerns is known as social media customer service. Social customer support is extremely effective because it allows customers to reach out to your team on platforms that they already use. In terms of customer service, the utilization of
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Marketing is the elixir of a business, if done properly it can take your business to the top of the world and make it invincible. It is the most important step of a business. Without marketing, the survival of your business and the accomplishment of the dream of your entrepreneurship
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As we know, apart from earning a reasonable profit, corporates are obliged to satisfy customers’ needs and demands for timely services, which is another ultimate goal for any business. Providing customer services is very important in retaining existing as well as new leads to grow your business, which should be
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44 million Americans have a side hustle, and why shouldn't they? A side hustle is a popular approach to make an extra profit while maintaining the safety net, that is your full-time job. Despite popular belief, the extra credits you work for can be both highly fulfilling and
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Epacket tracking is another feature of ePacket shipping services. It is a convenient form of self-service made for the customers. It allows buyers to track their parcels through official sites such as USPS, China Post, or EMS for free. Once the manufacturer dispatch the parcel, it is listed on the
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The internet has empowered customer expectations and the boom in the service industry has to bring new tech-based applications to meet them. Conversational AI is a cost-efficient solution for all businesses to enhance customer service. For all businesses, from small-to-medium businesses to large enterprises, it reduces the staffing cost in
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Milestones are a great way to keep track of what you've accomplished in your life. And, when it comes to your startup, you should be aware of the milestones that are required and those that have the most impact on your company. Achieving a goal is always a
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> The opinions & views in this article are contributed by various industry experts & entreprenuers in the startup ecosystem. The first priority of a business or a company is to meet the demands of the customers. Though the demands of the customers are growing, the impressive customer service is
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Customer Service
Every business owner and entrepreneur [https://www.startuptalky.com/lei-jun-xiaomi/]understands the importance of customer satisfaction. Happy customers can either make a company or break one if their demands are not met. This is why much of a company’s resources are dedicated to customer support. Satisfied customers are key
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Jio is one of the topmost companies in India and it has a lot of potential customers. It is headquartered in Mumbai, India. In March 2018, JioMusic and Saavn merged in a deal worth $1 billion. After this, Saavn and JioMusic rebranded as JioSaavn. The merger was a huge advantage
Customer Service
The web is brimming with online enterprises, SaaS intelligence, and consumers of the same. And to be able to sell your product successfully, you need something to be able to stand out from the rest; to give the consumer a reason to choose you over your competitors. Additionally, having good
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We all are familiar with the business mantra, “Customer is King”. But what does it imply? It asserts the importance of customers and their satisfaction for any business. When it comes to startups, you need to go the extra mile to win customers and it undeniably starts with strengthening your