List of Top BPO Companies In India

In today's globalized and competitive business landscape, outsourcing has become a strategic approach for organizations looking to streamline their operations and enhance efficiency. India has emerged as a preferred destination for BPO services, offering a vast pool of skilled professionals, cost-effective solutions, and a favorable business environment.

The business outsourcing Industry is continuing its growth in India and now this sector has spread its wings in tier 2&3 cities. According to Data Bridge Market Research, the business process outsourcing (BPO) market is expected to increase from an initial valuation of $6,077.36 million in 2022 to an ultimate valuation of $12,378.73 million in 2030, with a compound annual growth rate (CAGR) of 9.3 percent from 2023 to 2030. According to Kearney's Global Services Location Index (GSLI), India continues to service 56% of the world's outsourcing demand, solidifying its position as a major center for the industry.

The term BPO (business process outsourcing) refers to delegating one's back-end processes to another company (vendor). Major corporations and businesses outsource their back-office work to BPO companies to minimize overhead costs and maximize productivity. Business process outsourcing can be segmented into back-office outsourcing and front-office outsourcing.

1. Back-Office Outsourcing

Back-office outsourcing services include:

• Data entry services
• Processing services
• Data management
• Payment processing
• Surveys

2. Front-Office Outsourcing

Front-office outsourcing services include:

• Order taking services
• Inbound call center services
• Customer service support
• Outbound telemarketing support
• Help desk support

Several BPO companies have captured the market by storm. As a result, there is intense competition among BPO providers to stay at the top. Here we will discuss the top BPO companies in India, specializing in back-office and front-office outsourcing services. From data entry and processing to customer service support and telemarketing, explore the leading vendors revolutionizing the industry. Maximize productivity and minimize costs by partnering with the best BPO providers in India.

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Tata Consultancy Services

Among the most rapidly expanding IT services brands in the world, TCS has been around since 1968 and was an early leader in the information technology sector. Bank reconciliation, payroll, and accounting were among the first tasks given to this BPO company by several Indian clients, notably those in the Tata group. These days, TCS may advise clients in a wide range of industries, including finance, consumer goods, education, energy, utilities, communications, media, and information services. TCS collected a total revenue of US$29.1 billion in its recent financial year (2023-24). This makes TCS one of the biggest BPO companies in India.

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Aegis Ltd.

Aegis has its presence in over 37 locations scattered across 7 countries. It has over 35 delivery centers in India. The company primarily functions out of Mumbai and has a branch in Bangalore. The company is owned by Essar, a $35 billion conglomerate. Aegis offers its services to companies dealing in healthcare, technology, retail, energy, telecom, finance and accounting, human resources, and enterprise applications. Over 40000 employees work for Aegis Ltd and it falls under the top 10 BPO companies in India as per the current revenue.

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Infosys BPM

Founded in April 2002, Infosys BPM Limited is a completely owned subsidiary of Infosys Limited. This BPO Company is based in Bangalore and provides a wide range of full-range BPM services, including annotation, analytics, business transformation, customer service, digital interaction, and business process as a service (BPaaS), etc. With a mammoth revenue of $18.6 billion (2023-24), Infosys stands as India’s top 5 BPO business.

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Wipro BPO

After becoming one of the leading BPO providers in India, Wipro BPO was established in 2002 through the acquisition of Spectramind, a pioneer in the field. Three companies—Wipro, TCS, and Infosys—control the Indian IT services market. This BPO Company offers a wide range of services, including automated reporting, business support consulting, process automation, multi-cloud brokerage (with a single view), data management to drive customization, and more. With a current revenue generation of $10.8 billion (2023-24), Wipro BPO is considered one of the top 10 BPO companies in India.

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SunTec India

In the year 1999, Rajesh Bhateja established SunTec India. With over 1,500 permanent staff members and 8,530 customers from 50 countries, this BPO company is currently experiencing rapid growth. Consistently ranked as one of India's top multi-process IT outsourcing businesses, SunTec India is expanding its global footprint. This BPO company provides a wide range of services related to electronic commerce, including website design and development, catalog management, SEO, product image editing, content creation (including writing product descriptions and reviews), store maintenance, order management, and back office support. SunTec India generated a revenue of $10 million in its last financial year (2023-24).

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Genpact

Pramod Bhasin started Genpact in 1997 with only 20 workers. Genpact, a business process outsourcing (BPO) firm with present headquarters in New York, debuted on the New York Stock Exchange under the symbol G after a successful initial public offering (IPO) in 2007. This BPO Company assists in cloud computing, data analytics, finance, accounting, sustainability, risk and compliance, intelligent automation, artificial intelligence, etc. Genpact with its current revenue of $4.48 billion (2023-24)is one of the top 10 BPO companies in India.

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EXL Service

In 1999, Rohit Kapoor with other founding members established EXL Service as a software company. In data-driven industries like insurance, banking and financial services, healthcare, retail, and logistics, EXL is the crucial partner for the most successful enterprises and claims companies. This BPO company has formed partnerships with nine insurance companies in the United States, nine worldwide banks, and six healthcare payers in the United States.

Fusion CX

Fusion CX, which was once known as Fusion BPO Services, has developed into a significant participant in outsourcing and customer experience transformation. Pankaj Dhanuka and Kishore Saraogi established Fusion CX in 2004, and since then, the company has experienced fast expansion under their direction. Customers in a wide range of industries, including healthcare, life sciences, and others, can benefit from the exceptional customer experience transformation solutions and outsourced services offered by Fusion Communications.

Firstsource Solutions Ltd.

Sanjiv Goenka founded Firstsource Solutions in 2001. This BPO company has more than 150 customers around the world, including 18 Fortune 500 companies and 3 FTSE 100 companies. According to Firstsource, they are the go-to organization for business process management and offer transformation solutions that focus on the customer at every stage of the value chain. A wide range of services are provided by Firstsource to clients all over the world. These include consultancy, digital platforms and technology, AI and ML, IT services and solutions, and more. With a net revenue of $750 Million, Firstsource is one of the top 10 BPO companies in India

Hinduja Global Solutions

Bengaluru, India is the location of the headquarters of Hinduja Global Solutions Limited, which was established in 1973. HGS provides a wide range of customized outsourced solutions, including strategic consultancy, digital transformation, IT systems integration, intelligent process optimization, and more. The company has over 20,000 (As of 2024) employees spread throughout 34 delivery centers located in eight different countries. With a revenue of $623.5 million, this BPO company is expanding its network.

Aditya Birla Minacs Worldwide Ltd.

Aditya Birla Minacs has been functional for around 27 years now and continues to expand rapidly. It has 35 centers located in different parts of the world. Aditya Birla Minacs Worldwide Ltd. employs around 25000 people. It is based out of Bangalore with offices in Mumbai, Hyderabad, New Delhi, and Chennai. Its core service is business outsourcing.

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WNS Global Services Private Ltd.

WNS Global Services Private Ltd. was founded in 1996. It was initially an in-house unit of British Airways and was known as WNS World Network Services. In 2003, the company began offering business management solutions to clients belonging to other industries. Their expertise spans various sectors, including finance and accounting, customer service, research and analytics, technology solutions, and more. WNS Global Services frequently features in the list of the top 10 BPO providers in India and has more than 200 clients from all over the world.

WNS has more than 60,000 employees and has branches in 16 countries including 30 cities of India. The current revenue of WNS Global Services is $314.9 million.

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Flatworld Solutions

In 2004, Jacob William established Flatworld Solutions as a professional company. The operational footprint of this BPO company spans the whole world, with key sales and delivery centers located in India, the Philippines, the United States of America, and the United Kingdom. Flatworld Solutions provides a variety of services, including but not limited to: IT Outsourcing Services, Finance and Accounting Services, Mortgage Support Services, Business Process Outsourcing (BPO) for Healthcare, Creative Services, Data Services, Insurance BPO Services, Data Science Services, and more.

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Conclusion

India boasts a thriving BPO industry, with the top 10 BPO companies showcasing exceptional services and solutions. WNS Global Services, EXL Service, Wipro BPO, Firstsource Solutions Ltd., Infosys BPO, Aegis Limited, and others lead the pack with their expertise and commitment to delivering outstanding results. These companies offer a wide range of services, including customer support, back-office operations, and technology solutions. Collaborating with these top BPO companies can optimize operations, enhance productivity, and drive business success. With their global presence and innovative approaches, these companies are trusted partners for organizations seeking reliable and efficient BPO services in India.

Frequently Asked Questions

Is BPO good for a Career?

Business process outsourcing (BPO) is one of the fastest-growing sectors. The work environment in the BPO sector is excellent and comes with good wages.

What is the full form of BPO?

Business Process Outsourcing is the full form of BPO.

How many BPO companies are there in India?

There are 3699 BPO companies in India.

What is the common name of BPO?

Today, business process outsourcing (BPO) is known by many other names. Some popular marketing terms for BPO are sourcing, global outsourcing, right sourcing, right shoring, nearshoring, bestshoring, and offshoring.

Why should I consider outsourcing to a BPO company in India?

Outsourcing to a BPO company in India offers several advantages. India has a large pool of skilled professionals, cost-effective solutions, a favorable business environment, and a strong infrastructure. Indian BPO companies are known for their quality services, innovation, and domain expertise, making them attractive partners for businesses looking to streamline operations and reduce costs.

What is the difference between a BPO and a call center?

A BPO company performs the back-office tasks of any business like customer support or accounting functions, whereas a call center company handles just telephone calls. The process of outsourcing a specific function of any business to a third party is 'business processing outsourcing'.

Which are the best BPO companies in India?

The top 10 BPO companies in India are:

• Genpact
• Tata Consultancy Services
• WNS Global Services Private Ltd.
• EXL Service
• Wipro BPO
• Firstsource Solutions Ltd.
• Infosys BPO
• Aditya Birla Minacs Worldwide Ltd.
• Aegis Ltd.
• Hinduja Global Solutions

Can these BPO companies cater to specific industry needs?

Yes, the top BPO companies in India offer services across various industries, including banking, healthcare, retail, technology, and more. They have the expertise and experience to cater to specific industry needs and provide tailored solutions accordingly.

How can I choose the right BPO company for my business needs?

Choosing the right BPO company depends on your specific requirements and preferences. Consider factors such as industry expertise, service offerings, scalability, pricing, client reviews, and cultural compatibility. Conducting thorough research, requesting proposals, and evaluating their track record can help you make an informed decision.