With the advancement of technology and the internet, anyone can develop a business or a community of people online. One of the most important benefits of the internet is how it has enabled companies to learn more about their customers and create targeted marketing campaigns using channels like email, social media, and search engine ads.
Unfortunately, it is not as simple as it appears. It can be challenging to handle everything online without actually communicating with your clients or having community assistance.
Building a community or a group of loyal clients over the internet is difficult, but there are several tools and websites that can assist you. Tribe is one of them. It's an internet platform created to facilitate interactions between customers and the business owner.
What is Tribe?
Tribe is a cloud-based community platform that allows new forms of online branded communities to be formed. It's an excellent platform for retaining and connecting with customers. It enables the business owner to create a community of people and customers. The owner has the ability to customize their site, which is ideal for anyone looking to start a business. IBM, Pipedrive, ConvertKit, and ASUS are among the most well-known brands in Tribe's wide customer list.
How Tribe Works?
Allows easy interaction with the community and customer service. The business can create a community of customers that can share the quality experience with others, thus helping the business, since many consumer issues may be resolved remotely just by discussing with other experienced customers. Tribe lets the customers post their queries and the support team of the business can connect to them and resolve the problem. It makes the interaction between the consumers and the owners easy and transparent.
How to Sign-Up For Tribe?
There are few easy steps to sign-up for the website.
STEP 1: First you have to create an account by providing your full name, your business/work e-mail and a password.
STEP 2: Then you have to create a ‘tribe’. Choose the name of the community or the company, community subdomain and the type of community you want.
STEP 3: Now choose the type of audience that will be joining your community. You can choose between ‘Customers’, ‘Students and Alumni’, ‘Organization Members’ and ‘Employees’.
STEP 4: Now all you have to do is decide on a timeline and when you want to launch the community.
Tribe - Features
Connection Between The Community
Members of the community can connect with one another and share their business experiences, which other members can learn from. Members can also post questions or complaints, and other members can respond and assist them. Users can look through the library of previous postings and pertinent topics. This is advantageous to businesses since concerns may be resolved within the community.
Easy Customer Support
Members can readily post their questions, and customer service can quickly communicate with them and handle their issues. The interaction between the client and the business is direct and transparent, resulting in strong customer relationships.
Genuine Customer Feedback
Members of the online community can contribute honest feedback to the service, allowing the company to enhance their services and gain a better understanding of what their customers want. The tribe community can provide honest comments on the business's products or services, allowing it to improve.
All the customers that are loyal and have had a positive experience with the service, support the business by bringing new individuals to it. Being in a community helps as all the like-minded people share their thoughts, ideas and experiences with each other, making it easier for the business to advertise.
Tribe - Reviews
The reviews below were compiled using prominent websites such as Capterra and G2:
Overall Rating: 4.7/5
Ease of Use: 4.8/5
Customer Service: 4.8/5
Value for Money: 4.5/5
Tribe - Pros
- Admins and members can easily customize the site to improve the overall experience.
- Tribe is simple to start up with no prior understanding of cloud infrastructure, coding, integrations with third-party apps, and exceptional support.
- Given that there is no charge, the service is excellent.
Tribe - Cons
- There is no mobile app to download, and there are no notifications on the phone.
- While the software is simple to use, it does have certain drawbacks. Colors and graphics are the only things that can be changed.
- There are no built-in messaging capabilities, and the Telegram integration is inadequate.
Tribe - Pricing
Who Should Use Tribe?
Software firms, consumer online services, e-commerce and retail, influencers, membership associations, incubators and accelerators, alumni groups, startups, and existing Forums will all benefit from this platform.
After reviewing the platform, we believe that this platform will be beneficial for new businesses and old ones alike. It will come in handy for the individuals who wish to build a community of like-minded clients and customers, and it will substantially assist them in growing their business.
Is Tribe free?
There is a free version of the platform where the owner can build a community up to 100 members.
Does tribe.so have an app?
Tribe is a fully responsive solution for mobile devices, however it does not include a mobile app.
How much does tribe.so cost?
The cost of the service ranges from $0 to $199 per month.
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