Xoxoday - Rewards & Recognition Infrastructure Platform

Jeenal Jain Jeenal Jain
Apr 28, 2021 11 min read
Xoxoday - Rewards & Recognition Infrastructure Platform

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Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Xoxoday.

The Global Rewards and Recognition industry stands at around USD 300Bn. Of which, Xoxoday is targeting around 1% market share. Founded by Manoj Agarwal, Sumit Khandelwal, Abhishek Kumar and Kushal Agarwal, Xoxoday enables real-time, digital global rewards which are linked to a clientโ€™s business KPIs. These rewards increase employee engagement, improve channel performance, enhance sales performance & more.

It is interesting to note that Xoxoday is currently growing at a rate of 100% YoY in terms of revenue. No wonder, its clientele includes some of the notable companies like Infosys, HCL, SAP SuccessFactors, Siemens and more.

StartupTalky interviewed the founding team of Xoxoday to know its Success Story. In this post you will know all about Xoxoday Growth Story, Revenue Model, Funding, How it started & more.

Xoxoday - Company Highlights

Startup Name Xoxoday
Founders Manoj Agarwal, Sumit Khandelwal, Abhishek Kumar, Kushal Agarwal
Founding Year 2012 (Pivot in 2018)
Headquarters Bangalore
Industry Rewards and Recognition
Gross Revenue USD 42Mn in FY20-21
Operating Locations India, US, UK, Ireland
Notable Clientele Infosys, Nielsen, Mahindra Group, HCL, Siemens & more
Website xoxoday.com

Xoxoday - About, Vision and Mission
Xoxoday - Rewards and Recognition Industry Details
Xoxoday - Founders and Team
How Xoxoday Started?
Xoxoday - Products and USP
Xoxoday - Name Meaning and Logo
Xoxoday - Business Model and Revenue Model
Xoxoday - Startup Launch and User Acquisition
Xoxoday - Challenges Faced
Xoxoday - Marketing Strategies
Xoxoday - Growth and Revenue
Xoxoday - Funding and Investors
Xoxoday - Advisors and Mentors
Xoxoday - Competitors
Tools used by Xoxoday to run Business
Xoxoday - Recognition and Achievements
Xoxoday - Future Plans

Xoxoday - About, Vision and Mission

Xoxoday provides technology infrastructure to enable rewards & recognition for global clients. The company enables real-time, digital global rewards which are linked to a clientโ€™s business KPIs. These rewards increase employee engagement, improve channel performance, enhance sales performance and build brand loyalty/retention for their clients.

Key Use Cases:

  • Employee Rewards & Recognition
  • Sales & Channel Incentives
  • Consumer Rewards. The products are enabled through In-app integrations (with CRM, ERP, HRMS, Survey Portals, Gaming Portals)

Vision

Xoxoday brings simplicity and continuity to a complex, everyday problem of human motivation.

Mission

Xoxoday's mission is to put human motivation at the center of business growth through technology


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Xoxoday - Rewards and Recognition Industry Details

According to industry estimates, the company is targeting around 1% market share in around US$ 300Bn rewards and recognition industry globally. The R&R industry is divided into:

  1. Consumer acquisition, retention and loyalty (US$ 200 Bn) - Drive consumer demand in the sales funnel to improve ARPU, loyalty & new customer growth.
  2. Sales & Channel Incentives (US$ 40Bn) - Drive sales & channel teams targets, performance & throughput.
  3. Employee Rewards and Recognition (US$ 60 Bn) - Improve employee engagement, eNPS, productivity & retention.

This space is seeing a lot of traction in terms of funding, M&A and consolidation and is ripe for exponential growth in the coming future. Xoxoday is poised to take advantage of this growth by solving the key customer pain points through technology, continuous innovation and expanding its geographical footprint through organic and inorganic growth.

(Source: everestgrp.com, octanner.com, incentivemarketing.org)

Xoxoday - Founders and Team

Manoj Agarwal, Sumit Khandelwal, Abhishek Kumar and Kushal Agarwal are the founders of Xoxoday.

Founders of Xoxoday
Xoxoday Founders - Manoj Agarwal, Sumit Khandelwal, Abhishek Kumar, Kushal Agarwal
"We met each other (4 founders), through common friends and family circles. We were passionate, young individuals with varied backgrounds who wanted to build a great organization" says the Xoxoday founding team.

The company has around 175 employees mostly located in Bangalore, Delhi, Mumbai, Dublin & USA. The team is young and very stable. There are a lot of employees who are entrepreneurs before joining Xoxoday. There are a good number of people from premier colleges like IIT & IIM. The company has a very good working culture and that reflects in the low attrition rate in the company.

Manoj Agarwal

15+ years of experience in technology, product and marketing with companies like Yahoo, Flipkart & Manipal education & health. An MBA IIM Kozhikode & a Computer Science BTech from PEC Chandigarh. Hobbies & Interests include Yoga, Fitness, Reading, Family time. Manoj takes care of product, marketing, customer service and process automations at Xoxoday.

Sumit Khandelwal

14+ years of experience in sales and marketing in companies like Hexaware, Wipro Consumer, Metro Cash & Carry. An MBA from TAPMI and engineer from NIT Nagpur. Hobbies & Interests include Bike Riding, Reading, Running. Sumit leads finance & international sales at Xoxoday.

Abhishek Kumar

13+ years experience in engineering & technology with companies like Manhattan Associates & Nettpositive. Cofounded Evening Flavors & Prodintel Technologies. BTech from IIT Bombay. Hobbies & Interests include Painting, Travelling, Technology. Abhishek leads engineering & technology at Xoxoday.

Kushal Agarwal

8+ years experience, Bidco-Oil refineries, Represented India in Mongol Rally, Great Nile River Ride, MBA, Welingkar. Interests: Travelling, Car Rallies, Storytelling. Kushal leads India sales for Xoxoday.


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How Xoxoday Started?

Founders, Manoj and Sumit come from business families. Manoj also comes from great entrepreneur mindset companies like Yahoo & Flipkart. Both these factors gave the team a lot of initial confidence in the startup.

We also found a big gap in the market and a good business opportunity in the rewards and motivation technology business - says the team

The founders validated the idea with their existing contacts in the corporate world. Once they were confident of providing value to its customers, Xoxoday started reaching out to other companies. It acquired around 30 new clients in the first few months which was a great validation of the product market fit.

Xoxoday - Products and USP

Xoxoday, technology products solve following use cases in rewards and incentives space.

  1. Employee Rewards and Incentives
  2. Sales and Channel Incentives
  3. Consumer Rewards

To address the above, Xoxoday has come up with 3 products with differentiated offerings catering to each use case. These products are called: Plum, Empuls and Compass.

Pulm - Transactional Reward Platform

Plum is an API based, real-time pay-as-you-go transactional reward platform. Plum helps drive behaviours that power business results with engaging rewards including gift cards, experiences, discounts, merchandise, & more. The platform can be used to reward employees, consumers and channel partners. Plum integrates with over 100+ platforms like HRIS (Darwinbox, Bamboo HR), CRMs (FreshDesk, Zoho), ERPs (SAP), Survey platforms (Survey Monkey, Typeform), collaboration tools (Zappier, Marketo) and more.

Xoxoday Plum logo

Empuls - Employee Engagement Platform

Empuls helps improve employee productivity, performance & retention with an easy to use engagement application. Empuls is a holistic employee engagement platform. The platform helps build and drive company culture and ethos in the organization. This helps drive employee engagement, motivation and overall culture in the organization. A strong culture is extremely important during these times when 90% of the employees are not working from the office.

Xoxoday - empuls logo

Compass - Sales & Channel Partner Gamification Software

Compass is a sales and channel partner gamification software to increase sales achievement. Compass integrates with the existing ERP platform of the client and lets the user create sales campaigns. These campaigns are monitored on a real-time basis providing real-time feedback to increase sales. The platform can gamify the sales target achievement based on product lines, geographies, special sales events as per the company sales strategy.

Xoxoday - Compass

Key USPs of the solutions:

  1. Easy to set up, use and scalable tech platform (with open APIs, integrations with 100+ apps)
  2. Largest and most diversified reward catalog in the industry - over 120+ countries covered and over 20+ categories covered.
  3. Over 100+ app integrations like Survey Monkey, Freshdesk, SAP, Darwinbox, Zapier, Slack, Microsoft Teams and more.
  4. Modern UI & UX

Idea Pivot:

Xoxoday started in 2012 but did a pivot in 2018. From 2012 to 2017, they were doing experiences and activities business in India. Similar to a Klook/Getyourguide or Viator.

"While doing this business we found that we are ahead of market as both the supply and demand were premature in India. They still are premature. However, we were selling these experiences/activities to corporates as rewards and gifts. In 2018, we extended the rewards business into a full stack technology company covering different reward use cases for employees, channel partners, sales team and consumers. Since 2018, we have been growing very well" the team adds.


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XOXO - means Hugs and Kisses in chats. So basically, Xoxoday means love and happiness everyday.

At Xoxoday, the team deeply understands the intrinsic and extrinsic motivation and engagement drivers of people, be it an employee, sales, channel partner, gig worker, or consumer. It bring simplicity and continuity to a complex, everyday problem of human motivation. It brings love and happiness in the lives of employees, sales and channel partners of its clients everyday.

Xoxoday Logo

The logo is ย bright orange showing energy and happiness and the connotation with โ€œdayโ€, just like the sun rise color.

Xoxoday - Business Model and Revenue Model

The revenue model is pay as you go SaaS. Its similar to pricing models of payment companies like Stripe and communication companies like Twilio. Xoxoday's Revenue model has 2 components: Commission on transactional reward revenue and Platform software fees

Xoxoday - Startup Launch and User Acquisition

Initially, the team reached out to their contacts in the corporate world. "We requested them to give our services a try. Once we were confident of providing value to our customers, we started reaching out to other companies" says the team.

The initial set of customers were acquired through common connects, customer referrals and organic marketing initiatives. These customers then helped Xoxoday with more referrals. Xoxoday's product quality has been a big winner. It has built the product with quality UI/UX, modern outlook and built for the users with extensive primary research.

"We keep listening to our customers and improve the products every month" Xoxoday team added.

Xoxoday's customer success team also has been doing very well by working with clients as partners and helping them succeed in their business metrics through its products. These two things have helped Xoxoday the best!


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Xoxoday - Challenges Faced

The Founding Team of Xoxoday says -

"Getting the right marketing mix has been a challenge. How can you build the right lead generation mechanism without shelling out a lot of marketing dollars. We experimented with various marketing tactics and hacks to overcome it"

Xoxoday - Marketing Strategies

Xoxoday has done a lot of marketing hacks across its journey. Partnerships marketing has worked very well for the brand. The company has done various marketing campaigns with its integration partners which has been a win-win for both parties. High quality content along with SEO has been another strategy which worked very well for Xoxoday.


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Xoxoday - Growth and Revenue

  • Xoxoday has subsidiaries in the USA, Dublin and Singapore.
  • Operating Locations: India, US, UK, Ireland
  • Revenue: Gross US$ 42Mn in FY20-21 and net is around 4.5 mn USD.
  • Userbase: Around 2Mn
  • Notable Clients: Infosys, Freshworx, Xexec, SAP Successfactors, Nielsen, Mahindra Group, HCL, Siemens
  • Growth: Growing at around 100% YoY in terms of revenue
  • Future Plans: To be a US$ 1.3 Bn global rewards and incentive platform company by 2025

Xoxoday - Funding and Investors

Xoxoday raised a total funding of USD 4,20,000 prior to pivoting in 2018.

Xoxoday's funding details are as follows

Date Stage Amount Investors
July 2013 Seed USD 120k Kshatriya Ventures
August 2016 Seed (For experience business) USD 300k Mahindra Holidays

Note: All funding events mentioned below are before the pivot (Prior 2018). Xoxoday has not raised any money post the pivot and have been very capital efficient since it started. Xoxoday is almost EBITDA zero and only spend for growth.


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Xoxoday - Advisors and Mentors

Shreesha Ramdas has been the advisor/mentor of Xoxoday. He is an Entrepreneurial executive with a track record of launching and growing products in competitive markets.

Xoxoday - Competitors

Tango card, Tillo, Blackhawk Network, Wegift, Workstride, Sendoso, Bonusly, Perkbox are some of the competitors of Xoxoday.

Tools used by Xoxoday to run Business

Few tools used by Xoxoday to run business -

MS Office, Google Sheets/Docs/PPTs, Freshdesk, HubSpot, Jira, AWS, Semrush, Google adwords, Tally


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Xoxoday - Recognition and Achievements

  • Forrester top incentives software report
  • Everest PEAK matrix
  • G2 crowd best rewards software in 2020 APAC region
  • DigitalHR award
  • Oracle top 50 startups in 2018
  • Ranked #20th in Deloitte Technology Fast 50 Award 2020 in India
Xoxoday Ranked #20th in Deloitte Technology Fast 50 Award 2020 in India 
  • Key Players in Gamification Industry
  • Key Players Landscape in Channel Incentives space by Forrester
  • Case study published by Harvard Business Review HBR
  • Top 15 employee recognition platform 2021

Xoxoday - Future Plans

  • International Expansion - Increase presence in US, Europe and SEA markets
  • Product Innovation - See product roadmap below.
Xoxoday Product Roadmap

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